Help Desk Support Specialist

3 days ago


Middletown, Rhode Island, United States MIKEL Inc Full time
Help Desk Support Role

MIKEL Inc. is seeking a highly organized and detail-oriented Help Desk Support professional to join our dynamic team. As a Help Desk Support Specialist, you will provide technical assistance and support to our clients, ensuring seamless resolution of issues and exceeding customer expectations.

Key Responsibilities:
  • Provide technical support and troubleshooting for web-based applications
  • Utilize knowledge base and in-house developer support to resolve issues
  • Communicate effectively with customers to determine problem nature and provide solutions
  • Document and distribute secure lab policies and procedures
  • Manage tasking requirements and evolving priorities with government customers
Requirements:
  • 3-5 years of experience in a relevant field
  • Highly organized with ability to self-prioritize assignments
  • Strong written and oral communication skills
  • Knowledge of Navy policies and procedures related to secure labs a plus
What We Offer:
  • Competitive salary and comprehensive benefits package
  • Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement

Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

MIKEL Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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