Service Desk Operations Manager
1 month ago
Delphi-US is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Manage the IT Service Desk's ticketing system, ensuring timely resolution and escalation of technical issues.
- Develop and implement strategies to improve service level agreements and KPI metrics.
- Collaborate with cross-functional teams to ensure efficient operation of the company's computing environment.
- Provide technical support and training to IT Service Desk staff on best practices and technology management.
- Supervise the building and updating of IT device images and related software updates.
- Install, configure, test, maintain, and troubleshoot end-user equipment and related hardware and software.
- Prepare tests and applications for monitoring service desk and equipment performance.
- Maintain and track inventory of all equipment.
- Associates Degree or equivalent experience.
- Experience with Customer Service/Customer Relations.
- Experience with Information Technology/Business Intelligence.
- Experience with Help Desk Customer Service/Ticketing.
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering, and Professional Staffing services for organizations from Main Street to Wall Street. Our mission is to connect great people to great companies.
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Service Desk Operations Specialist
4 weeks ago
Middletown, Connecticut, United States Delphi-US Full timeService Desk Analyst Job DescriptionDelphi-US is seeking a skilled Service Desk Analyst to join their team. This role involves overseeing all 1st & 2nd level support needs of desktops, laptops, mobile devices, network, telecommunications systems, and Microsoft-based software. The ideal candidate will manage the IT Service Desk's ticketing systems, ensuring...
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Service Desk Operations Specialist
4 weeks ago
Middletown, Connecticut, United States Delphi-US Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team in Middletown, CT. As a key member of our IT department, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our desktops, laptops, mobile devices, network, and telecommunications systems.Key Responsibilities• Manage the...
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Middletown, Connecticut, United States Tire Choice Auto Service Centers Full timeCompany OverviewTire Choice Auto Service Centers is a leading provider of automotive and tire services, dedicated to delivering exceptional customer experiences and unparalleled expertise. Our team of professionals shares a passion for helping drivers maintain their vehicles and stay safe on the road.SalaryThe estimated annual salary for this role is between...
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Automotive Operations Director
15 hours ago
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Service Manager
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Pharmacy Operations Manager
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Custodial Operations Manager
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Night Crew Operations Manager
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Pharmacy Operations Manager
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Restaurant Operations Manager
4 weeks ago
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Warehouse Operations Manager
4 weeks ago
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IT Support Specialist
4 weeks ago
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Tax Office Operations Manager
4 weeks ago
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Night Crew Operations Manager
4 weeks ago
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Financial Operations Manager
7 days ago
Middletown, Connecticut, United States Purple Fly Solutions Full timeAt Purple Fly Solutions, we are seeking a skilled Financial Operations Manager to join our team. The successful candidate will oversee the company's financial operations, ensuring accurate and timely financial reporting.The estimated salary for this position is $80,000 - $110,000 per year, depending on experience, plus benefits.About the RoleThis is a...
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Converting Operations Manager
15 hours ago
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Assistant Community Manager
4 weeks ago
Middletown, Connecticut, United States South Oxford Management Full timeJob OverviewSouth Oxford Management is a leading property management company with a strong presence in multiple states. We are seeking an experienced Assistant Community Manager to support our Community Manager in overseeing the daily operations of our apartment communities.This role is ideal for individuals who are passionate about delivering exceptional...
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Restaurant Operations Manager
4 weeks ago
Middletown, Connecticut, United States Ruby Tuesday Full timeJob SummaryThis position is responsible for the day-to-day management of the restaurant. The incumbent is responsible for growing sales, achieving restaurant EBITDA, meeting budget, and creating a culture of accountability within their restaurant. The ideal candidate will have a proven track record of success in a fast-paced restaurant environment and be...
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Retail Store Operations Manager
4 weeks ago
Middletown, Connecticut, United States Burlington Full timeJob Summary:As a Retail Front End Supervisor at Burlington, you will be responsible for supervising all store functions and associates while in the role of Manager on Duty. This role requires maximizing sales results through training, developing, and coaching direct reports. Additionally, you will promote safety for both customers and associates by adhering...
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Service Manager
4 weeks ago
Middletown, Connecticut, United States Leonard Bus Sales, Inc. Full timeLeonard Bus Sales, Inc. is seeking a highly experienced Service Manager to oversee the workflow of our service and new bus prep activities in our Middletown, NY location.The ideal candidate will have a minimum of five years of supervisory experience in the medium to heavy duty truck or bus industry, with a strong background in financial management and...