Help Desk Support Specialist

4 days ago


Middletown, Connecticut, United States HexaQuEST Global, Inc. Full time
Job Title: Help Desk Analyst

We are seeking a skilled Help Desk Analyst to join our team at HexaQuEST Global, Inc. The successful candidate will provide technical support and assistance to our staff, ensuring seamless operation of our computer systems and applications.

Job Summary

The Help Desk Analyst will be responsible for receiving and resolving technical issues, providing troubleshooting and repair services, and maintaining accurate records of support requests. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide technical support and assistance to staff via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems
  • Maintain accurate records of support requests and resolutions
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Minimum 1 year of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Strong knowledge of computer hardware, software, and network systems
  • Ability to learn and adapt to new technologies
Desirable Skills
  • Experience with Microsoft Active Directory
  • Technical familiarity with Windows 10 and Office 365
  • Experience with device management and troubleshooting

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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