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Help Desk Support Specialist

1 month ago

Middletown, Rhode Island, United States MIKEL Inc Full time
Help Desk Support Role

MIKEL Inc is seeking a highly organized and detail-oriented Help Desk Support professional to join our dynamic team. As a Help Desk Support Specialist, you will provide technical assistance and support to our team, ensuring seamless operations and exceptional customer experiences.

Key Responsibilities:
  • Provide technical support and troubleshooting for web-based applications
  • Utilize knowledge bases and collaborate with in-house developers to resolve complex issues
  • Communicate effectively with customers to understand and resolve their technical concerns
  • Document and distribute secure lab policies and procedures
  • Manage COTS software licenses and renewals
  • Collaborate with government customers to manage tasking requirements and evolving priorities
Requirements:
  • 3-5 years of experience in a relevant field
  • Highly organized with ability to self-prioritize assignments with minimal supervision
  • Strong written and oral communication skills
  • Knowledge of Navy policies and procedures related to secure labs a plus
What We Offer:
  • Competitive salary and comprehensive benefits package
  • Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement
  • Department of Defense Secret Security Clearance or higher required at time of hire