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Implementation Project Manager

1 month ago

Chicago, United States Echo Global Logistics Full time

Implementation is responsible for the successful onboarding of new contractualManaged Transportationclients.Based out of our Chicago office, you will act as a liaison for one or more of our newclientsby coordinating and executing the implementation process.Implementation provides a single point of contact so assist in things such as change management, TMS customization, sourcing and training on all aspects of the customized solution.This is a key role that will lay the groundwork for successful, long term partnerships.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Job Duties & Responsibilities

  • Act as a key project lead coordinating all customer-related activities among all departmentsincluding Sales, IT, Operations and Finance

  • Implement and train customers on Echo's proprietary, web based technology

  • Gather information and requirements from new customers, analyze current practices and map out improved processes

  • Work with customers and conduct business needs assessments

  • Ensure a smooth hand-off of major accounts from Sales to the Implementation Team toOperations and Customer Support

  • Works with Operations / Account Management / Sales to define Scope of Work

  • Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)

  • Coordinate and facilitate weekly meetings to update and inform our client and internal teams onprogress of the implementation

  • Work with Department Manager to assist with the continuous process improvement of the department

  • Assist inSourcing and carrier assessment

  • Partner with Operations to setup account infrastructure throughout the implementation life cycle

  • Review and analyze client audits, work with the Pricing team to set up customer specific pricing,and conduct post pricing audits

  • Work with the Pricing team to submit RFP's and conduct post RFP audits

  • Assure 100% client satisfaction

Skills & Qualifications

  • Bachelor's degree

  • Supply Chain or Operations Management degrees preferred

  • 5+yearswork experience, including manager level

  • Strong background in process design and project management

  • Transportation and logistics experience arequired

  • Experience using MS Visio, Power Point, Excel, and Word

  • Ability to adapt to Echo's operating systems

  • Analytical thinking

  • Customer facing experience, including C-Level Executives

  • Proven performer whois effective at multi-tasking

  • Excellent oral and written communication skills

  • Self-managedand motivated

  • Enjoys and thrives in fast paced, fluid work environment

  • Organized and detail oriented

  • Ability to travel up to 10-20%

Work environment:This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.