Sales Manager

Job Description
** WEEKLY PAY **

Hotel Hartness is seeking to HIRE an experienced Sales Manager with experience in HOTEL EVENTS to be part of the Sales and Marketing Team.

- Free On-Site Parking and Daily Meals -

Position: Sales Manager

Department: Sales & Marketing

Reports to: Director of Sales and Marketing, General Manager

Purpose: To coordinate the selling, pricing and planning of hotel rooms local negotiated rates, meetings and banquets. Events may include parties, banquets, receptions, conferences, luncheon/dinner meetings, hotel packages, restaurant specials, outdoor venue events and programs, etc.

A distinctive element exclusive to Hay Creek Management's approach to guest service is its "Host Philosophy," which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.

The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties with secure, comfortable confidence that their service expectations will be exceeded.

Essential Functions:

¨ Solicit hotel room, local negotiated rate, banquet/event catering business. Calls on past and prospective customers to solicit bookings.

¨ Is always an ambassador of Hotel Hartness and HCH

¨ Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.

¨ Exhibits the tact, sensitivity & selective nature required to book events which represent the levels of quality and reflective of Hotel Hartness and HCH.

¨ Practices emotional intelligence to connect with potential clients. Has the ability to detect key satisfaction points in potential clients to tailor programming.

¨ Prepares arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtains all pertinent information concerning the event, such as size of party, menu and schedule of event. Develops detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details.

¨ Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

¨ Drive revenue management decisions including participation in weekly revenue management calls with brand partners.

¨ Review monthly and weekly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

¨ Abides by deadlines and is timely in dissemination of key information required for successful planning and execution of events.

¨ Maintains proper documentation of records and files for follow up and future reference in TripleSeat in accordance with brand and corporate standards.

¨ Shows the ability to adapt to various types of clienteles to secure business.

¨ Has the ability to build long term relationships with clients and corporations to foster repeat clientele.

¨ Exhibits impeccable follow up to all tasks assigned.

¨ Upholds stipulated event pricing and seeks to maximize revenues during all periods of negotiation with clients.

¨ Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.

¨ Exhibits the ability to seek business from primary, secondary, and other potential markets.

¨ Has the ability to make quick decisions when circumstances call for immediate action due to unforeseen circumstances as they pertain to events.

¨ Possess a high level of creativity to curate unique events which differentiate Hotel Hartness from competitors.

¨ Ability to seek the finest local purveyors/vendors which are in alignment with Hotel Hartness and HCH standards to support client needs and desires.

¨ Reiterates in contract form all specified event details concerning upcoming engagements.

¨ Assures all required signatures and deposits are received in a timely fashion during pre-planning stages and 100% payments processed as per agreements.

¨ Maintains trace file and follow-up by telephone or on-site visit as needed.

¨ Meets with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines.

¨ Attend BEO Meetings weekly.

¨ Develops aggressive long and short-range sales objectives and promotional programs based on past sales projections and accomplishments.

¨ Prepares statistical forecasts for food/beverage costs, hotel room occupancy, and event scheduling for approval by the General Manager.

¨ Develops brochures, newspaper, magazine, radio, web, and social advertising copy, and other written materials/signage about available food/beverage services and hotel facilities for public accommodation.

¨ Assists in the development of marketing strategies and implements promotional campaigns to maximize sales potential and increase business.

¨ Develops plans and prices menus, in conjunction with the Chef/ Food and Beverage Director to be approved by the General Manager. Works closely with Executive Chef regarding specialty menu requests and package pricing.

¨ Serves as point of contact for new event planning.

¨ Organizes parties/events as required. Coordinate and direct the execution of party floor functions to ensure customer specification/expectations are adhered to and that the function runs smoothly and efficiently based on knowledge of quality food production and service requirements. Act as Banquet Captain as necessary.

¨ Book, prepare, and execute off-site catering functions as requested.

¨ Responds to inquiries pertaining to requests for information, bidding and planning for events, and confirmation regarding events, both long and short range. Immediately respond to all telephone and email inquiries.

¨ Provide written information to customers pertaining to such things as layout of seating plans, menu, pricing, and final contracts in the bidding process.

¨ Ability to collect deposits and/or any forms of payment required as per property stipulated time frames.

¨ Exhibits a deep understanding of forecasts, budgets and importance of achieving/exceeding financial goals.

¨ Other related sales duties on own initiative or as may be assigned by the general manager.

¨ Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.

¨ Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures.

¨ Take initiative as shown by doing assigned tasks without prompting and developing new sales ideas and programs.

¨ Cooperate with others in completing assigned tasks in a teamwork fashion.

¨ Adapt to working in a fast-paced and crowded environment during party execution.

¨ Use sound judgement in meeting sales objectives and in resolving problem situations.

¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.

¨ Attend all scheduled meetings and training sessions.

¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.

¨ Comply with all Hotel and HCH time and attendance policies.

¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hotel Specific Essential Functions:

¨ Ability to remain standing for 8 hours.

¨ Ability to remain in a stationary position for 8 hours.

¨ Ability to occasionally move and lift up to 50 lbs.

¨ Ability to walk the property and grounds regularly.

¨ Ability to visually survey areas and assess needs.

¨ Ability to view a computer screen for up to 8 hours.

¨ Ability to remain stationary, viewing a computer screen and typing for up to 8 hours.

¨ Ability to lift, roll, and stretch in order to move tables and chairs on a regular basis.

¨ Ability to move up and down stairs frequently throughout shift.

¨ Ability to bend frequently and repetitively during a shift.

¨ Ability to use repetitive manual dexterity.

¨ Ability to move quickly based on guest needs.

¨ Ability to frequently communicate and exchange accurate information effectively.

¨ Ability to read, write, understand and speak English.

Technology and Equipment:

¨ Microsoft Office, including Outlook, Word, and Excel programs.

¨ Property Management System

¨ Point of Sale System

¨ Multi-line Phone System

¨ Two-Way Radio Credit Card Processing

¨ Sales Tracking System

¨ Various web-based marketing programs

¨ Computer/Fax/Printer/Scanner/Copier

Working Environment:

¨ Hotel property with approximately 73 guest rooms, 160,000 square feet of event space, restaurants, bars and spa.

¨ Work will primarily take place in a hotel environment.

¨ Office work and hands on event work in restaurants, meeting areas, and outdoor spaces.

¨ Group and solo work.

¨ Practice and observe all safety procedures.

¨ Interior of hotel, in all areas with exposure to extreme temperatures.

¨ Exterior of hotel with exposure to weather conditions.

¨ Exposure to various hazardous chemicals.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5/15/2023

Experience and Skills
Required Experience:

• High School diploma or equivalent
• Must feel comfortable with technology.
• 1 year of events coordinating experience
• 1+ years of proven sales experience
• 1 year of administrative support experience
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude
• Ability to operate smoothly under pressure and stress
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
• May be subject to successful completion of background check and/or DMV check.

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