General Manager of Ticket Sales and Ops

3 weeks ago

Greenville, United States Taymar Sales U Full time
Job DescriptionJob DescriptionWho We Are:  Taymar Sales U. is a sports marketing company, launched in 2019 with the idea of better serving clients in all areas of revenue generation, while providing opportunities for our colleagues to flourish and grow. Our innovative business model and high-energy approach fosters complete goal alignment, integration, and collaboration with our over 25 collegiate and professional sport clients. Our dedicated teams work on-site to offer comprehensive solutions in all areas of revenue generation, including day-to-day management of ticket sales, ticket operations, sponsorship and/or annual giving.

Taymar Sales U. is hiring top talent to learn, grow and impact the revenue generation side of the sports business, and be a part of a fast-paced, dynamic environment. Members of our team are provided with career growth opportunities and daily development through accessibility to executive leadership and ownership of key business initiatives. Be part of a growing industry and company that is changing how college athletics drives revenue and increases fan attendance.

See what our colleague are saying about working at Taymar

Our Approach to Ticket Operations: Taymar brings a holistic approach to revenue generations, marrying the tasks traditional ticket operations with the hard pace of selling to increase results. We operate in both ticket sales and ticket operations capacities at nearly half of our clients.
 
Position Overview: Taymar Sales U.’s General Manager of Ticket Sales & Operations will have direct oversight of the day-to-day functions of the Athletics ticketing unit. This position will work alongside the Director of Ticket Sales to drive ticket revenue, while achieving personal sales metrics and overseeing all daily reporting and deposit of ticket revenue, priority seating, customer service, system event builds, inventory management revenue reconciliations and backend reporting. This role will oversee pricing strategy for the $40 million Timmons Arena renovation and all functions of the ticket office, while proactively generating revenue through group sales, renewals, and new season ticket sales.
Responsibilities:
  • In collaboration with the Senior Associate AD – External Affairs &Revenue Generation, provide direct oversight of ticket sales and operations strategy and execution for athletics.
  • Provide guidance on pricing strategies in newly renovated Timmons Arena through analyzing historical data, market trends, and secondary market transaction data.
  • Work with Athletics Department senior staff to determine ticket pricing, benefits, and programming.
  • Analyze, develop, and oversee ticket office budget in coordination with the Athletic Business Office and Senior Associate AD.
 
  • Implement cost-saving strategies through data analysis and best practices. 
 
  • Develop and implement custom reports for senior level administrators and NCAA yearly required reporting. 
 
  • Oversee all ticket office reconciliation and year-end closing procedures
 
  • Implement and exceed all team ticket sales revenue goals.
  • Oversee and deploy digital marketing strategies to increase sales and lead generation.
  • Develop comprehensive sales campaign in the areas of new season tickets, group sales and retention.
  • Hire, train, and manage all gameday box office staff for football, men’s and women’s basketball and other ticketed events.
  • Initiate and execute ticket system builds within ticket system and manage inventory across all ticketed events.
  • Generate reports and accurately track overall ticketing revenue pace towards goals.
  • Work effectively under pressure in a fast-paced environment to produce accurate results.
  •  Meet and work collaboratively with senior administration within the athletics department.
  • Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
  • Must be able to work evenings/weekends, as required. All home games will be worked in various capacities.
  • Work in the assigned, on campus location daily as well as go on in person meetings out in the community.

Qualifications:
  • 4+ years’ experience in ticket sales, management, and ticket operations
  • Passion for sales and leadership, with strong organization skills, work ethic, and positive attitude
  • Demonstrated ability to hire, train and lead a sales team.
  • Experience in ticket operations and TM Archtics Ticketing System.
  • Ability to schedule, lead and manage a sales team and gameday box office staff.

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