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Technical Support Engineer
3 months ago
Who We Are: In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world. Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. Our Culture - Everywhere Work Centered Around You At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti's Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? Why We Need you The Ivanti Technical Support Engineer plays a crucial role in providing exceptional technical support to our customers and partners. As a primary support liaison, you will address complex questions related to product functionality and usage via telephone and Internet channels. The ideal candidate will possess excellent communication skills and a strong desire to support colleagues and peers across the organization. A proactive attitude towards learning, along with a focus on enhancing the customer experience, is essential for success in this role. What You Will Be Doing: Resolve client questions or problems related to system configuration/setup and product functionality, including fixes or enhancements. Serve as the primary support liaison between the company and customers, keeping them informed of problem resolutions. Collaborate with backline and development teams to resolve complex issues and provide input for product direction. Contribute to the collective knowledge base of the software by crafting informative knowledge base articles, actively engaging with community posts and inquiries, and participating in training sessions. Collaborate with fellow Technical Support Engineers to address challenging and intricate issues, fostering teamwork and alignment with team goals and objectives. To Be Successful in The Role, You Will Have: To excel in this role, candidates should demonstrate a strong commitment to continuous learning, with a keen ability to troubleshoot technical issues ranging from basic misconfigurations to more complex code or database errors. Relevant experience in desktop management and certifications such as the following are advantageous: Experience/Certifications: Certified LANDESK Administrator/Engineer (CLA/CLE) Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA) CompTIA Network+ Cisco network associate certification (CCNA) Oracle Database Administrator - Certified Associate (OCA) VMware Certified Professional (VCP) Mac , SQL/Oracle, programming, Linux/UNIX Microsoft SCCM Education: 2-4-year degree in IS or IT, or equivalent experience. This job posting will remain active until a qualified candidate is identified. At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com. #LI-PD1 #LI-Remote PWDNET #InformationTechnology
