IT Support Specialist

1 month ago

Alexandria, United States Invictus International Full time

Title: IT Support Specialist

Location: Alexandria, VA

US Citizenship: Required

Clearance: Secret or higher preferred

Overview: The IT Support Specialist will provide technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions.

Responsibilities:

  • Provide IT support for laptops, desktops, and MacBooks, troubleshooting hardware and software issues
  • Administer and maintain routers and switches to ensure optimal network performance
  • Manage MS Azure, ENTRA, and MS Exchange environments, including setting up user accounts and managing access
  • Support and maintain AvePoint backup solutions for user data and system recovery
  • Perform tasks such as password changes, MFA token management, and troubleshooting authentication issues
  • Issue laptops and necessary hardware to new employees, ensuring proper configuration and setup
  • Collect laptops and hardware from outgoing employees and securely process IT offboarding
  • Maintain and update the IT hardware inventory, tracking all issued and returned equipment
  • Provide support for video teleconferencing systems (Zoom, Zoom Phones) and resolve any connectivity or functionality issues
  • Ensure all IT hardware is properly maintained and troubleshoot any hardware-related problems
  • Support end users with technical issues both onsite and occasionally remotely

Requirements:

  • Bachelor's degree preferred with a minimum of three (3) years of experience in IT support or a related role
  • Expertise in MS Azure, MS ENTRA, MS Exchange, and AvePoint backup solutions
  • Proficiency with troubleshooting laptops, desktops, MacBooks, and other hardware
  • Experience with networking technologies such as routers and switches
  • Familiarity with Zoom and Zoom Phones for teleconferencing support
  • Excellent problem-solving skills and superior attention to detail
  • Experience managing IT hardware inventory, including issuance and collection of equipment
  • Ability to manage and troubleshoot MFA tokens, user accounts, and password issues
  • Excellent communication skills and the ability to work in a fast-paced environment
  • MS Azure, ENTRA, Exchange, or AvePoint certifications are a plus
  • Experience with additional video conferencing platforms or other hardware preferred
  • Secret or higher clearance preferred but not required

Equal Opportunity Employer/Veteran/Disabled

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