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Customer Success Associate

3 months ago

New York, United States Atrium Staffing Full time
About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic Customer Success Associate to join their team remotely This role will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business. Salary/Hourly Rate: $20 - $22/hr DOE Position Overview: They are looking for a Customer Success Associate who has excellent phone manner, good "phone voice" and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Success Associate must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism. Responsibilities of the Customer Success Associate:
  • Provide superior customer service by assisting customers with heavy telephone and e-mail
  • Respond to customer inquiries within set deadlines
  • Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
  • Organize & prioritize all incoming cases while keeping a level head and positive attitude
  • To establish and maintain a good relationship with customers through open and interactive communication
  • Follow communication procedures, guidelines, and policies
  • Ask for any refreshment training to his/her supervisor if needed
  • Creation of daily, weekly, monthly performance reports and analysis as requested
Qualifications for the Customer Success Associate:
  • 1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume
  • Good verbal communication, interpersonal and listening skills
  • Ability to focus and maintain composure in all situations and when there is high call volume
  • Good organizational skills and decision-making capabilities
  • Resourcefulness and problem-solving skills
  • STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must
Education Requirements:
  • Bachelors degree is preferred, but is not required
Benefits:
  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)