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Customer Success Associate

2 months ago

New York, New York, United States MasterCard Full time

At Mastercard, we're seeking a seasoned Customer Success Associate to drive excellence in our Quick Service Restaurants (QSR) vertical. This pivotal role bridges our cutting-edge software and client success, ensuring seamless integration and maximum value for our clients. Key responsibilities include:

Key Responsibilities:

  • Collaborate with cross-functional teams to deliver tailored solutions and exceptional client experiences.
  • Develop and maintain in-depth knowledge of our software and its applications in the QSR industry.
  • Identify and capitalize on opportunities to enhance client satisfaction and retention.
  • Work closely with clients to understand their business objectives and provide strategic guidance.

Requirements:

  • Proven experience in customer-facing roles, preferably in the QSR or retail sector.
  • Excellent communication and project management skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.