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IT Support Intern

1 month ago

Kalamazoo, United States Green Bay Packaging Full time

This position is an internship for a college student pursuing a degree in Business Information Systems, Computer Science, Information Management, or related field. As an IT Support Intern, you will be responsible for providing technical support to the company's IT department and user community. Your duties will include diagnosing and resolving hardware and software incidents, installing software and hardware, managing servers, setting up new user hardware and physical spaces, tracking and documenting incidents, and escalating urgent situations. To be successful in this role, you should have knowledge of various IT tools and systems, possess strong technical aptitude and communication skills, and be able to deliver excellent customer service.

Qualifications:

  • Knowledge of Hyper-V, File Servers, Microsoft SCCM, Cisco Unified CM Administration, Cisco Unity Administration, Remote Desktop Support, Office 365 Products and Administration, and more.
  • Technical aptitude and CompTIA A+ certification
  • Strong analytical, problem solving, and organizational skills
  • Superior customer service skills
  • Experience in a production/manufacturing environment is a plus

Please note that this internship is a paid position.