Technical Support Analyst II

1 month ago

Chattanooga, United States The Vincit Group Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

JOB SUMMARY:

Technical Support Analyst II is responsible for the support of the company's IT equipment, including the implementation and management of desktops, laptops, mobile devices, and related equipment. The technician will need to diligently work with others in the department, ensuring that procedures adhere to established policies and enterprise best-practices. The technician must be an experienced, self-motivated individual who is committed to quality and strong customer service skills while working in a fast-paced environment. The technician is also expected to be sensitive to the various needs and abilities of users. The Technical Support Analyst II performs hardware and software support for the end users and will assist with department projects. In the support role, (s)he troubleshoots employee computer problems, computer imaging and deployment process, assists with managing the printer and copier environment, assists in maintaining, configuring, and deploying company time clocks. (S)he will provide level one support in diagnosing and troubleshooting networking issues and will be responsible for helping to maintain select applications' permissions.

EDUCATION:

Required: High school diploma or GED or higher in IT or related field; or equivalent combination of experience, training, education from which comparable knowledge, skills, and abilities have been achieved.

Preferred: Associates degree or higher in IT or related field. Microsoft or other industry certifications a plus.

Proficiency: Windows 10, Microsoft Office 365/Office 2016.

EXPERIENCE:

Required: 3-5 Years

Preferred: 5+ Years

POSITION REQUIREMENT(S): Specialized Skills/License/Certification

Required: Must possess strong interpersonal skills, knowledge of computer systems, and be able to correctly diagnose and fix network/hardware/software problems.

Preferred: 3 to 7 years of hands-on experience working in an end user workstation support role or computer operations environment. Strong customer service skills, call center experience. Fluent in Spanish.

CORE COMPETENCIES (Essential Job Functions)

  • Helps test security and system updates and maintain software versions.
  • Monitor the performance of computer systems, and networks.
  • Configure and test computer hardware, basic networking, software/hardware, related peripherals, and operating system software.
  • Basic knowledge of PC hardware, software and network troubleshooting skills required.
  • Must be available and responsive to after-hours issues as part of the on-call rotation.
  • Effective communication skills, including presentation skills and ability to tailor communications for the intended audience.
  • Ability to act independently to meet goals and objectives identified by management, including the ability to assist in the creation of project plans and manage time effectively.
  • Strong organizational skills, capability to schedule and coordinate multiple activities in results-oriented environment, ability to multi-task, set priorities, and follow up in a timely manner.
  • Ability to collaborate and work in a team environment as well as work independently while making sound decisions.
  • Critical thinker and understand contact resolution and possess the ability to work independently with minimal direction.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Familiarity with concepts of Incident Management, Problem Management, Change Management, CMDB, Service Requests and their practical application is required.
  • Handle installation and maintenance of computing peripherals.
  • Helps manage network print queues and resolve network printing issues.
  • Diagnose, troubleshoot, and resolve hardware, software and replace defective components when necessary.
  • Assist in completing projects and other duties as assigned.
  • Demonstrated willingness and ability to develop expertise in modern technologies as needed.


VIN123

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

  • Technical Support Analyst

    7 days ago

    Chattanooga, Tennessee, United States Zotec Partners Full time

    At Zotec Partners, our People drive our success. Transforming the healthcare landscape is a challenging endeavor. However, with a dedicated team like ours, that vision can be realized. Our achievements are made possible by our exceptional workforce – the diverse Zotec family that contributes to making this organization a premier workplace. Founded over 25...

  • Technical Support Analyst I

    4 weeks ago

    Chattanooga, United States The Vincit Group Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Technical Support Analyst I is responsible for the support of the company's IT equipment, including the implementation and management of desktops, laptops, mobile devices, and related equipment. The...

  • Technical Support Analyst

    3 days ago

    Chattanooga, Tennessee, United States Zotec Partners Full time

    Job OverviewAt Zotec Partners, our team is our greatest asset.Transforming the healthcare landscape is a challenging endeavor. However, with a dedicated team like ours, this ambition can be realized. Our achievements are driven by our remarkable personnel – individuals across the nation who form our diverse Zotec family and contribute to making this...

  • Technical Support Analyst

    7 days ago

    Chattanooga, Tennessee, United States The McCallie School, Inc Full time

    Job TypeFull-timePosition OverviewThe Information Technology Department at The McCallie School, Inc. is seeking qualified candidates for a full-time Technical Support Analyst. This role reports directly to the Director of Information Technology and acts as the primary point of contact for students and staff, assisting in the troubleshooting and resolution of...

  • Data Analyst II

    3 months ago

    Chattanooga, Tennessee, United States EPB Full time

    THIS IS NOT A REMOTE POSITION. LOCATED IN CHATTANOOGA, TNJOB SUMMARYThe Data Analyst II will work with data from internal electric and fiber-related systems and external data, integrating them as part of addressing business and operational questions. The successful candidate will translate information to guide insightful business decisions. The Data Analyst...

  • Data Analyst II

    3 months ago

    Chattanooga, United States EPB Full time

    THIS IS NOT A REMOTE POSITION. LOCATED IN CHATTANOOGA, TN JOB SUMMARY The Data Analyst II will work with data from internal electric and fiber-related systems and external data, integrating them as part of addressing business and operational questions. The successful candidate will translate information to guide insightful business decisions. The...

  • Data Warehouse Analyst II

    2 weeks ago

    Chattanooga, United States EPB Full time

    IN-OFFICE in Chattanooga, TNJOB SUMMARY The Data Warehouse Analyst II will work with data from internal electric and fiber-related systems and external data, integrating them as part of addressing business and operational questions. The Data Warehouse Analyst II will translate information to guide insightful business decisions and conduct a complete...

  • Data Warehouse Analyst II

    2 weeks ago

    Chattanooga, United States EPB Full time

    IN-OFFICE in Chattanooga, TN JOB SUMMARY The Data Warehouse Analyst II will work with data from internal electric and fiber-related systems and external data, integrating them as part of addressing business and operational questions. The Data Warehouse Analyst II will translate information to guide insightful business decisions and conduct a complete...

  • Technical Support Specialist

    7 days ago

    Chattanooga, Tennessee, United States TEKsystems Full time

    Position Overview: Our client is seeking a dedicated Desktop Support Analyst to enhance their technical support team. This role involves providing comprehensive on-site assistance to employees.Key Responsibilities:Deliver hands-on and remote technical support for various hardware and software issues.Troubleshoot and resolve common issues related to...

  • Technical Support Specialist

    3 days ago

    Chattanooga, Tennessee, United States TEKsystems Full time

    Position Overview: Our client is seeking a dedicated Desktop Support Analyst to enhance their technical support team. This role involves providing both on-site and remote assistance to staff members.Key Responsibilities:Deliver exceptional customer service by resolving technical issues for non-technical users promptly.Assist with a variety of support...

  • Technical Support Analyst

    7 days ago

    Chattanooga, Tennessee, United States The McCallie School, Inc Full time

    Job TypeFull-timePosition OverviewThe Information Technology Department at The McCallie School, Inc. is looking for a dedicated IT Support Specialist. This role is essential in providing first-line assistance to students and staff, focusing on the troubleshooting and resolution of issues related to various computing devices, including desktops, laptops,...

  • Technical Support Specialist

    2 days ago

    Chattanooga, Tennessee, United States TEKsystems Full time

    Position Overview:Our client is seeking a dedicated Desktop Support Analyst to enhance their support team. This role focuses on delivering both on-site and remote assistance to employees.Key Responsibilities:- Provide comprehensive support for various technologies, including Microsoft 365 Admin Center.- Address common technical issues related to soft phones,...

  • Technical Support Specialist

    1 week ago

    Chattanooga, Tennessee, United States TEKsystems Full time

    Position Overview:Our client is seeking a skilled Desktop Support Analyst to enhance their technical support team. This role involves providing both on-site and remote assistance to employees, ensuring seamless operations within the organization.Key Responsibilities:- Deliver comprehensive support for various hardware and software issues, including...

  • Technical Support Analyst

    1 week ago

    Chattanooga, Tennessee, United States Zotec Partners Full time

    At Zotec Partners, our people drive our success. Transforming the healthcare landscape is a challenging endeavor. However, with a dedicated team like ours, this ambition can be realized. Our achievements are a testament to our remarkable workforce – individuals across the nation who form our diverse Zotec family and contribute to making this organization...

  • Technical Support Specialist

    1 week ago

    Chattanooga, Tennessee, United States TEKsystems Full time

    Position Overview: A leading technology services provider is seeking a Desktop Support Analyst to enhance their operational efficiency. This role involves providing comprehensive on-site and remote assistance to employees, ensuring smooth functionality of various software and hardware systems.Key Responsibilities:Deliver exceptional customer service by...

  • Treasury Analyst II

    1 month ago

    Chattanooga, United States EPB Full time

    JOB SUMMARY The Treasury Analyst II supports the Finance Administration department by assisting with the company's cash transactions and daily cash forecasting. DUTIES & RESPONSIBILITIES -Share responsibility for wire transfers (i.e., vendors, bond payments, transfers between investment institutions, inter-fund transfers, etc.) -Ensure accurate settlement...

  • Treasury Analyst II

    1 month ago

    Chattanooga, United States EPB Full time

    JOB SUMMARYThe Treasury Analyst II supports the Finance Administration department by assisting with the company's cash transactions and daily cash forecasting.DUTIES & RESPONSIBILITIES-Share responsibility for wire transfers (i.e., vendors, bond payments, transfers between investment institutions, inter-fund transfers, etc.)-Ensure accurate settlement and...

  • Treasury Analyst II

    4 weeks ago

    Chattanooga, Tennessee, United States EPB Full time

    JOB SUMMARYThe Treasury Analyst II supports the Finance Administration department by assisting with the company's cash transactions and daily cash forecasting.DUTIES & RESPONSIBILITIES-Share responsibility for wire transfers (i.e., vendors, bond payments, transfers between investment institutions, inter-fund transfers, etc.)-Ensure accurate settlement and...

  • Treasury Analyst II

    4 weeks ago

    Chattanooga, United States EPB Full time

    JOB SUMMARY The Treasury Analyst II supports the Finance Administration department by assisting with the company's cash transactions and daily cash forecasting. DUTIES & RESPONSIBILITIES -Share responsibility for wire transfers (i.e., vendors, bond payments, transfers between investment institutions, inter-fund transfers,...

  • Technical Support Specialist

    1 week ago

    Chattanooga, Tennessee, United States Pioneer Technology Full time

    Job DescriptionSUMMARY:This role is focused on delivering first and second level assistance and solutions for complex technical challenges. The Technical Support Specialist acts as a primary contact for aiding and resolving client issues through various communication channels.ESSENTIAL DUTIES AND RESPONSIBILITIES:Deliver efficient end-user support and...