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Specialty Client Manager

3 months ago

Menasha, United States Network Health Plan (Wisconsin) Full time

Network Health’s success is rooted in its mission to create healthy and strong Wisconsin communities. It drives the decisions we make, including the people we choose to join our growing team. Network Health is seeking a Speciality Client Manager to manage the day to day responsibilities for the Department of Employee Trust Funds (ETF) activities including coordinating and partipating in health fairs, collaborating with various departments on deliverables, assisting with the strategic plans to ensure a positive return on investment. This position also works directly with the broker, employer group, consultants and internal Network Health departments to manage a successful on-boarding experience for Family Savings Plan (FSP).

Duties:

  • Manage the day-to-day ETF responsibilities relating to coordinating and attending health fairs, rate submissions, utilization review, etc.
  • Manage ETF Annual lifecyle in collaboration with other Network Health departments.
  • Be present at necessary ETF Governmental meetings either virtually or in-person when required.
  • Manage new group FSP open enrollment implementation to ensure milestones/metrics are met and client satisfaction is achieved.
  • Collaborate with various departments on deliverables ensuring that they are submitted accurately to avoid financial penalties
  • Prepare new and renewing group open enrollment FSP presentations. In addition, attend open enrollment meetings at client location or remotely.
  • Provide support to participants enrolling in the Family Savings Plan and be available for questions.
  • Maintain on-going and frequent communication with client and various stakeholders with the ability to have difficult conversations
  • Participate in ETF claims process and steering committees
  • Develops and maintains an accurate database of prospects, accounts, brokers and consultants. Develops and maintains lasting business partnerships with broker, agent and consultant community, as well as employer organizations.
  • Responsible for the FSP retention, maintenance, and increased membership of Network Health by prospecting the market place; including agents, brokers, consultants and, where necessary, directly with the employer group in accordance with enrollment and revenue projections
  • Promotes Network Health by participating in broker meetings and client advisory sessions as well as internal communications and marketing activities.
  • Assist in the coordination of administrative tasks necessary to provide the highest level of service to our broker community and potential employer and current accounts.
  • Develop comprehensive task list and realistic timelines to ensure successful completion of assigned tasks within the identified timeframe.
Requirements:
  • Bachelor’s Degree in Marketing, Business Administration or 8 years of equivalent experience.
  • Five years experience specializing in an employee benefit sales or service related position with an insurance carrier or brokerage organization.
  • Health Maintenance Organization (HMO) marketing experience preferred.
  • Current Wisconsin Accident and Health Insurance License, or ability to obtain within the first 12 months in this position.
Skills:
  • Understanding of employee benefits.
  • Excellent communication skills and the ability to work independently.
  • Self-motivated with a results-driven approach.
  • Ability to manage multiple projects
  • Knowledge of Self-Insured plans and their administration


Network Health is an Affirmative Action & Equal Opportunity Employer. We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are committed to equality and diversity within Network Health.

*WARNING: Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies. Please be advised that Network Health recruiter will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our positions require that you first complete an online application.