IT Support Specialist

4 days ago

Baton Rouge, United States AWC Full time

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning. We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team. The Desktop Support Analyst III will assist end-users with technical issues related to hardware, software, and networking. This role requires excellent problem-solving skills and the ability to communicate effectively with non-technical users. This role is about embracing new challenges in a fast-paced environment. If you're someone who thrives in dynamic settings and shares our core values, we'd love to have you on board. This job is listed for the Louisiana area, however we can completely remote if you're the right candidate

How you'll make an impact:

Diagnosing and resolving technical issues involving computer hardware, PC repair, and basic networking, ensuring our team stays connected and productive, both onsite and remotely
Exhibiting resourcefulness and a keen problem-solving aptitude to tackle both new and critical technical challenges
Deploying, configuring, and supporting a wide range of operating systems and applications across both desktop and web platforms, promoting an agile and adaptable work environment
Upholding our commitment to information security, safeguarding systems, and devices against emerging threats
Delivering outstanding customer service and support, prioritizing tasks efficiently to meet the diverse needs of our team
Demonstrating an insatiable desire to learn and adapt to new technologies, driving continuous improvement and innovation within our IT landscape
High ability to manage ongoing projects with support tickets and a constantly changing environment

Skills you'll need:

Computer Science, Information Technology, or related field, or 5+ years of equivalent experience
Proficiency in computer hardware diagnostics and PC repair, including accessories and computer peripherals
Strong understanding of networking concepts and troubleshooting information and data
Experience in deploying, configuring, and supporting operating systems and applications on desktop and mobile platforms
Experience with O365, Active Directory, Azure\Entra, and similar Microsoft applications
Ability to work in a team environment as a technical resource or a primary stakeholder
Ability to manage projects and provide updates to the Help Desk Manager and CIO
Friendly demeanor with the ability to teach users and fellow Desktop Support Analysts
Having the capability to lead by example and make informed decisions at all levels
A willingness to do independent research and ask questions whenever possible
Capability to take remote calls in a respectful and enthusiastic manner

The Rewards:

Employee Stock Ownership Plan (ESOP)
401(K) Match
Competitive Pay
Medical, Dental and Vision Insurance Package
Employer Paid Life Insurance
Paid Time Off and Holiday Pay
Career Development Opportunities

About AWC

As employee-owners, we strive to do more than just complete tasks; we seek to develop fulfilling careers by pushing ourselves and questioning the status quo. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners. We strategically partner with the world's most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. As experts in our partners' technologies, we are well-equipped to properly size, select, configure, and support each. It is our goal to serve you with the best combination of caring experts and innovative solutions from our partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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