Technical Support Specialist II

1 month ago

Baton Rouge, United States Louisiana Legislative Auditor Full time
Overview

OUR MISSION

To foster accountability and transparency in Louisiana government by providing the Legislature and others with audit services, fiscal advice, and other useful information.

Responsibilities

Profile of Position and Skills

Works closely with all Louisiana Legislative Auditor staff to maximize hardware and software systems available. Installs, maintains, and provides training and support on assigned hardware and software systems. Assists the Help Desk Supervisor in detailed research on hardware and software products in the preparation of proposals to the Chief Information Officer (CIO) and Senior Enterprise Administrator, and in the development of tactical and strategic policy.

Supervision Received

General supervision from the Help Desk Supervisor or Technical Support Specialist IV; requires little or no assistance. Coordinates with the Help Desk Supervisor or Technical Support Specialist III and serves as backup for the Technical Support Specialist III.

Supervision Exercised

Provides guidance and assistance to the Technical Support Specialist I, student workers and vendors as assigned.

Job Distinctions

Differs from the Technical Support Specialist I by requiring significantly greater job knowledge, experience, and responsibility, including limited supervisory responsibility; ability to maintain a high standard of customer service and satisfaction.

Examples of Work
    • Remains current with new desktop hardware and software developments through training, vendor demonstrations, and industry publications; prepares product comparisons and documentation; keeps the Help Desk Supervisor and Senior Enterprise Administrator informed on current product development and trends.
    • Helps prepare recommendations for action on new products or existing product upgrades; provides assistance in the development of tactical and strategic plans.
    • Installs, trains, supports and maintains desktop hardware and software systems while ensuring staff's satisfaction and system security; assists in monitoring and support of computers, networks, and system performance.
    • Prepares precise instructions for new software installs and/or upgraded systems;
    • Installs and monitors virus protection software; takes immediate action to ensure that systems are secure from viruses and other related threats; updates staff of potential threats; immediately reports any incidents to the Help Desk Supervisor, Senior Enterprise Administrator, and the CIO.
    • Assists the Help Desk Supervisor and other Information Systems (IS) staff in the troubleshooting of network devices; works closely with the Help Desk Supervisor, and Senior Enterprise Administrator, and other IS staff to administer network systems.
    • Maintains strict adherence to established hardware and software issue package(s) as well as approved exceptions; conducts periodic review of computers to ensure compliance with standard issue policy and immediately reports exceptions to the Help Desk Supervisor, Senior Enterprise Administrator, and the CIO.
    • Develops and maintains a computer lab of test hardware and software; creates software images of approved software products which are optimized for maximum performance and reliability.
    • Performs all duties assigned to a Technical Support Specialist I; monitors and reviews Help Desk logs to determine types of problems reported, and develops solutions to resolve persistent problems; diagnoses and corrects problems in a timely manner; reports project obstacles and delays to the Help Desk Supervisor.
    • Maintains, disburses, and tracks IS computer equipment and accessories; lifts and transports computer equipment and accessories to offices and audit sites.
    • Routinely visits staff at work sites to train, resolve issues, and perform hardware/software updates; follows up with staff on unresolved issues during site visits; provides written reports to the Help Desk Supervisor and Senior Enterprise Administrator for each identified staff problem, complaint, and suggestion.
    • Immediately notifies the Help Desk Supervisor, Senior Enterprise Administrator, and CIO of any significant problems, either current or anticipated.
    • Other functions and duties as assigned from the Help Desk Supervisor, Senior Enterprise Administrator, or CIO.
Qualifications

Minimum Qualifications
    • Associate's degree or equivalent in computer science or related discipline from an accredited college or university.
    • Two years of professional level experience, including one year exclusively in help desk environment in Information Technology utilizing popular PC programs on IBM-compatible computers.
    • Physically able to move computers, printers, and various other related equipment.


Substitutions for Minimum Qualifications Requirement:

One year in a computer technical education program or one year of professional administrative responsibility which demonstrates increasing responsibility and job knowledge will be equivalent to one year in a two-year computer science associate's degree program. In addition, two additional years of professional level experience is required OR

Vendor-approved certification with current desktop operating systems, office product suites in use at the LLA, and one or more network operating systems will be considered equivalent to an associate degree; two additional years of professional level experience is required.

Other Duties & Responsibilities

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this position. They are not an exhaustive list of all duties and responsibilities associated with it. The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related to, or a logical assignment for the position.

  • Highly Skilled IT Support Specialist II

    4 weeks ago

    Baton Rouge, Louisiana, United States Louisiana Legislative Auditor Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist II to join our team at the Louisiana Legislative Auditor. The successful candidate will be responsible for providing technical support and maintenance for our desktop hardware and software systems.About Us:The Louisiana Legislative Auditor is a state government agency responsible for auditing...

  • IT Technical Support Specialist

    4 days ago

    Baton Rouge, Louisiana, United States Sparkhound Full time

    Job OverviewSparkhound is seeking a skilled IT Technical Support Specialist to join our team in Baton Rouge, LA.Salary Range$60,000 - $80,000 per year, depending on experience.Key ResponsibilitiesProvide on-site and remote technical support for end-users, resolving issues efficiently.Utilize customer service and problem-solving skills to deliver exceptional...

  • Technical Support Specialist

    4 weeks ago

    Baton Rouge, Louisiana, United States exigotechnology Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Exigotechnology. This is a fantastic opportunity for a motivated individual to utilize their technical expertise and provide exceptional support to our clients.Job DescriptionIn this role, you will be responsible for delivering Tier 1 and Level 3 IT support...

  • Technical Support Specialist for Health Information Systems

    4 weeks ago

    Baton Rouge, Louisiana, United States Louisiana State University Full time

    The Louisiana State University seeks a highly skilled Technical Support Specialist to join their team in the Student Health Center. This role will be responsible for providing on-site technical support to end-users, troubleshooting hardware and software issues, monitoring and resolving support tickets, and performing workstation...

  • Computer IT Education Specialist

    5 days ago

    Baton Rouge, Louisiana, United States ITI Technical College Full time

    We are seeking an exceptional Computer IT Education Specialist to join our faculty at ITI Technical College. As an instructor in this role, you will be responsible for teaching students about various aspects of IT, including networking concepts, security, cloud services, virtualization technologies, and more.About ITI Technical CollegeITI Technical College...

  • Technical Training Specialist

    3 months ago

    Baton Rouge, United States Swagelok Louisiana Full time

    About Swagelok LouisianaSwagelok Louisiana provides critical fluid system products, assemblies, training, and services to customers in a variety of markets including oil & gas, refining, chemical, midstream, power and transportation industries. We are the independently owned and authorized sales and service center for Swagelok® in Louisiana and portions of...

  • Technical Training Specialist

    3 months ago

    baton rouge, United States Swagelok Louisiana Full time

    About Swagelok LouisianaSwagelok Louisiana provides critical fluid system products, assemblies, training, and services to customers in a variety of markets including oil & gas, refining, chemical, midstream, power and transportation industries. We are the independently owned and authorized sales and service center for Swagelok® in Louisiana and portions of...

  • Technical Training Specialist

    2 months ago

    baton rouge, United States Swagelok Louisiana Full time

    About Swagelok LouisianaSwagelok Louisiana provides critical fluid system products, assemblies, training, and services to customers in a variety of markets including oil & gas, refining, chemical, midstream, power and transportation industries. We are the independently owned and authorized sales and service center for Swagelok® in Louisiana and portions of...

  • Technical Leadership Specialist

    3 weeks ago

    Baton Rouge, Louisiana, United States Channel Personnel Services Full time

    This is a key role for Channel Personnel Services, requiring an experienced Technical Leadership Specialist to lead a team of about a dozen people supporting large capital projects across three facilities.The ideal candidate will be a subject-matter-expert (SME) with a solid background in I&E design, having worked on projects worth $2.5MM+ and possessing...

  • PFS Specialist II- Cash Poster Transformation Professional

    4 weeks ago

    Baton Rouge, Louisiana, United States Baton Rouge General Full time

    About the RoleWe are seeking a skilled PFS Specialist II to join our team at Baton Rouge General. In this role, you will be responsible for analyzing and following up on outstanding account balances, establishing acceptable payment arrangements, and ensuring timely resolution of claims.Key Responsibilities:Process claims in Ambulatory Claims Manager (ACM)...

  • Technical Support Professional

    4 weeks ago

    Baton Rouge, Louisiana, United States AWC Full time

    About the RoleAt AWC, we're seeking a highly skilled Technical Support Professional to join our team. This role involves assisting end-users with technical issues related to hardware, software, and networking.The Ideal CandidateComputer Science, Information Technology, or related field, or 5+ years of equivalent experienceProficiency in computer hardware...

  • Technical Support Engineer

    2 weeks ago

    Baton Rouge, Louisiana, United States Commerce Title Full time

    Job Title: Technical Support EngineerCompensation Package:$55,000 - $80,000 per year (base salary) + bonus potentialAbout Commerce Title:As a leading provider of innovative solutions, we're seeking a skilled Technical Support Engineer to join our team. In this role, you'll be responsible for providing technical support to employees and ensuring the smooth...

  • Technical Field Services Specialist

    2 weeks ago

    Baton Rouge, Louisiana, United States Peak Technologies Full time

    About the RoleWe are seeking a highly skilled Technical Field Services Specialist to join our team. As a key member of our service delivery team, you will be responsible for providing top-notch technical support to our customers across the country.Key Responsibilities:Install, maintain, and repair FHE (forms handling equipment)Provide prompt, effective, and...

  • Technical Support Supervisor

    4 days ago

    Baton Rouge, Louisiana, United States Utility Associates, Inc. Full time

    Job SummaryThe Technical Support Supervisor is responsible for overseeing the daily operations of our Customer Support Team. This role will partner with team members to deliver exceptional customer support and experience through various communication channels.

  • IT Support Specialist

    9 hours ago

    Baton Rouge, Louisiana, United States Paperless Environments Full time

    Job OverviewPaperless Environments, a leading provider of accounts payable workflow automation and document management software, is seeking a highly skilled Tier 2 Software Support Specialist to join their team. This role offers an exciting opportunity to work with a dynamic and innovative company that has revolutionized the way businesses manage their...

  • Educational Support Specialist

    6 days ago

    Baton Rouge, Louisiana, United States Louisiana Department of State Civil Service Full time

    At the Louisiana Department of State Civil Service, we are committed to providing exceptional educational services to our scholars. We are currently seeking an Educational Support Specialist to join our team.The Educational Support Specialist will support our scholars with moderate to severe cognitive disabilities, autism, deafness, and blindness. They will...

  • Technical Support Specialist

    4 weeks ago

    Baton Rouge, Louisiana, United States Brown & Root Full time

    OverviewBrown & Root Industrial Services is a leading provider of industrial services, offering a range of solutions for companies in the oil and gas, power, chemicals, and other industries.Estimated Salary:$70,000 - $100,000 per yearJob DescriptionThe IT Support Technician will provide technical assistance to employees on company-supported computer...

  • IT Support Specialist Baton Rouge

    6 days ago

    Baton Rouge, Louisiana, United States Sparkhound Full time

    Job OverviewWe are seeking a highly skilled and experienced IT Support Specialist to join our team in Baton Rouge, LA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their systems and applications are running smoothly and efficiently.About the Role:You will provide on-site support for...

  • Recruitment Specialist

    5 months ago

    Baton Rouge, United States Louisiana Community and Technical College System Full time

    Recruitment Specialist - LED FastStart Job no: 494529 Work type: Staff Full-Time Location: Baton Rouge, LA Categories: Recruiting The Recruitment Specialist will work together with other recruitment specialists within the LED FastStart Recruiting division for client companies across the state of Louisiana. Recruitment Specialists are the primary point of...

  • Environmental Remediation Specialist

    4 weeks ago

    Baton Rouge, Louisiana, United States APTIM Full time

    At APTIM, we are dedicated to making a meaningful impact on the world. Our work encompasses safeguarding and maintaining critical infrastructure, helping communities recover from natural disasters, empowering our armed forces and first responders, reducing carbon and energy use, and making cities more resilient against the threats of climate change.Job...