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Ryan White Patient Support Specialist
1 month ago
Provide peer support to individuals living with HIV/AIDS and their families to promote increased client involvement in their healthcare.
PRIMARY RESPONSIBILITIES:
- Ability and willingness to accept direction from supervisor.
- Work collaboratively with primary care and other staff to identify newly diagnosed clients or clients re-entering care who can benefit from peer support.
- Meet with newly diagnosed and clients re-entering or transferring care to provide peer support, by offering hope and living proof that living with the disease is possible.
- Must exhibit the ability to problem-solve and handle crisis management-including when to seek clinical advice or intervention.
- Provide health education and follow-up to new clients once they have been assigned a case manager.
- Support clients in navigating the health care system, medication regimens, lifestyle changes, and community resources.
- Per Ryan White Program guidelines, enhance engagement in care and adherence by conducting appointment reminder calls, coordinating transportation to and from appointments/meetings, etc.
- Document Peer Contact (i.e., face-to-face or phone).
- Complete and maintain required documentation and forms.
- Always maintain confidentiality and ethical practices.
- Promote and foster a welcoming and client - centered environment.
- Seek out and provide recommendations on how to improve the program.
- Work collaboratively with staff to plan and implement client-centered support.
- Participate in appropriate meetings, including community meetings on CareSouth's and/or the client's behalf.
- Co-facilitate and coordinate CareSouth's RW monthly Consumer Advisor Board Meeting along with fellow Patient Support Specialist or designee.
- Arrange travel for RW clients to and from meetings and health care appointments.
- Promote medical and treatment adherence and increased involvement with self-care by accompanying clients on medical appointments.
- Encourage community involvement.
- Participate in community outreach activities.
- Follow all guidelines & procedures related to time and attendance management (clocking in & out, reviewing timecard, requesting edit sheets, etc.).
- Report any significant concerns to supervisor in a timely manner.
- Comply with training requirements and forward to Human Resources and Ryan White Program Manager or designee for record retention.
- Supports the mission and vision of CareSouth Medical & Dental; comply with CareSouth's Employee Handbook policies and procedures.
- Works professionally as a team member in conjunction with other department employees and organization.
- Must be willing to travel within Region 2 Service Area.
- Perform other duties as assigned by supervisor.
- High School diploma or equivalent preferred.
- Must be a previous or current client of Ryan White or eligible for Ryan White services and be willing to share HIV status and life experiences with clients.
- Must have 1 year experience in this or a related field.
- Must have the ability to work independently and seek guidance when necessary.
- Must have good interpersonal skills with ability to relate to diverse groups of people and people on all levels.
- Must be able to work with the diversity of multicultural community ( i.e., ethnicity, sexual orientation, socioeconomic status, etc.) ,
- Ability to work required work schedule.
- Good writing, verbal, telephone, and time management skills.
- Must be proficient in the use of computers and computer systems.
None.
Physical Demands/Working Conditions:
- Visual acuity - always
- Hand - eye coordination - always
- Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
- May climb stairs in various office settings.
- Lifting, Pushing, Pulling - sometimes up to 50 lbs.
- Stooping, Bending, Sitting - sometimes.
- Walking- frequent; short distances
- Indoor, environmentally controlled; some outdoor weather element exposure
- Exposure to disease or infections
- No vibrations
- Exposure to artificial and/or natural light