Technical Support Specialist

4 weeks ago


Baton Rouge, Louisiana, United States Akiva Technologies LLC Full time
Job Title: End User Technical Support Analyst

We are seeking a skilled End User Technical Support Analyst to join our team at Akiva Technologies LLC. As a key member of our support team, you will be responsible for providing technical assistance to our end-users, ensuring their devices are running smoothly and efficiently.

Key Responsibilities:

  • Provide onsite technical support for desktop imaging and deployment of end-user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
  • Offer end-user device support, including hardware and software troubleshooting, installation, and replacement of products and components.
  • Provide remote software and device support and problem resolution, which includes troubleshooting, installation, and configuration.
  • Assist with Microsoft M365 Sharepoint and OneDrive content management.
  • Support Microsoft M365 Office applications.

Requirements:

  • Experience installing new computer hardware, software, and peripherals.
  • Experience deploying, configuring, and managing Windows 10/11, MacOS, iOS, and Android devices.
  • Desired skills include 4+ years in onsite end-user hardware and software technical support, basic experience with local area network and wireless network hardware components and cabling, experience supporting and managing VoIP phones, and experience administering or supporting Microsoft Sharepoint, OneDrive, and Office products.

Akiva Technologies LLC is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference. We are an equal opportunity employer and welcome applications from diverse candidates.



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