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Housing Case Manager

1 month ago

San Francisco, United States Catholic Charities of San Francisco Marin San Mateo Full time

Housing Case Manager (San Francisco, CA)

ORGANIZATION SUMMARY

Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.

PROGRAM & POSITION SUMMARY

Catholic Charities SF HOME provides homeless and low-income families with ongoing monthly rental subsidies accompanied by intensive services to rapidly transition homeless families into housing and prevent low-income families from becoming homeless.

The SF HOME Case Manager/Section 8 Housing Locator provides supportive case management services for a caseload of 15-18 homeless and low-income families to help them obtain and maintain permanent housing and stability. These services include housing search services, community services collaboration, and referrals regarding housing stability and social services needs.

The SF HOME Case Manager/Section 8 housing Locator conducts home and field visits in the community. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Caseload portfolio assignments for up to 15-18 clients

  • Conduct comprehensive housing searches and Landlord recruitment to establish a portfolio of housing units that meet the needs of the served population. Units shall be reasonable in size, near transportation and other amenities, consistent with tenant preferences to the most significant degree possible, and accessible to tenants with disabilities.

  • Maintain Communication and coordination with Coordinated Entry Access Points, The Housing Authority, and EHV case management partners to remove any barriers to the housing referral process;

  • Collaboratewith HSH to identify and act upon opportunities to secure units. This may include presentations, planning, and other activities needed to engage new partners, secure real estate, or expand the housing inventory supported by EHV resources.

  • Engagement with all tenants referred for housing placement to determine preferred housing options, required services, and needed documentation;

  • Housing Navigation services to assist successful transition into permanent housing, including unit viewings and selection, accompaniment during the move-in process, and orientation to the neighborhood and surrounding services;

  • Provide case management services to families enrolled in the SF HOME Emergency Voucher Program, including at least two in-person contacts per month, one being a home-based contact. Services provided include, but are not limited to, housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy.

  • Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals, objectives, and timelines.

  • Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.

  • Act as a favorable support liaison between Landlords and program participants to ensure housing stability.

  • Maintain continuity of services by coordinating new and existing outside service providers.

  • Assist families in accessing appropriate resources and taking appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare.

  • Maintain an open relationship with relevant family service providers involved with aftercare families.

  • Participate in related programs, organizations, and community meetings as assigned.

  • Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.

  • Computer data entry as required into CARES.

  • Participate in staff meetings, client peer reviews, in-services, and other training as required.

  • Work in collaboration with other team members and the Program Director to design and implement program operations and policies.

  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education & Experience :

  • BA degree and one year of experience preferred or AA degree and three years related experience.

  • Previous experience locating and maintaining affordable family housing.

  • Experience working with families in crisis.

Knowledge, Skills & Abilities :

  • Strong coordination skills.

  • Knowledge of community resources for families transitioning from homelessness.

  • Strong knowledge of substance abuse and mental health issues and treatment models.

  • Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.

  • Functional knowledge of Microsoft Office Products.

  • Ability to speak Spanish or Cantonese required.

  • Knowledge of mandatory reporting requirements for people working with children.

  • Knowledge of issues facing homeless families.

  • Must be able to read and write English

  • Must be able to drive and access a reliable vehicle for home visits (mileage and cell phone stipend paid by agency).

  • Ability to communicate clearly in both verbal and written forms.

  • Ability to prioritize tasks with strong organizational skills.

  • Ability to design systems and processes to track data and monitor progress.

  • Achievement oriented

  • Teamwork and cooperation

  • Client-centered

  • Organizational awareness

  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Before the First Day of Employment:

Fingerprints: Required

TB Screening –

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

COVID-19

Proof of Vaccination: N/A

Council on Accreditation (COA) roles

Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

PHYSICAL REQUIREMENTS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • Frequentbending, standing, stooping, kneeling, reaching, twisting, and walking.

  • Frequent lifting, pushing, and pulling.

  • Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and fingers.

  • Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

  • Driving is required for this position.

If driving a car is required for the position, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if needed.)

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must enter private residences during client home finding/housing search.

  • Occasionally exposed to outside weather conditions.

  • Noise level in the work environment is usually moderate.

  • May include contact with clients with mental health issues who demonstrate behaviors such as profanity, shouting, running away, self-harm, and violence.

  • The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.

  • The worker is subject to outside environmental conditions: No adequate protection from the weather.

  • The worker is subject to noise: Noise in the work environment can be moderate to excessive.

  • Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior

DISCLAIMER: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Under the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Department or Program: SF HOME

This is a full-time position

Union status: Union

Fingerprinting clearance: Required

TB Screening:

COVID-19 Proof of Vaccination: Not required

Pay Range: $26.41