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Lead Case Manager
2 months ago
Internal Deadline to Apply: 8/30/2024
Company Overview
For more than 50 years, Insight Housing (formerly BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the Bay Area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County, and Amador County. We are proud of our team members who are very dedicated in our mission to ensure everyone in our community has a home through supportive, equitable, and sustainable housing solutions.
Program Overview
A Pathway to Housing for Homeless Veterans-Insight Housing Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.
Position Summary
The SSVF Lead Case Manager is responsible for the provision of case management and housing stabilization services to homeless veteran households assisted through the Supportive Service for Veterans Families (SSVF) Program. The Lead Case Manager provides a variety of services to address housing barriers and to increase housing stability, including service coordination to ensure that participants are connected to the VA and other necessary supportive services. The Lead Case Manager provides guidance to the Case Management Team as it pertains to case management techniques, such as Trauma Informed Care and Motivational Interviewing. The Lead Case Manager supports all new Roads Home pilot programs and special projects. The Lead Case Manager may coordinate or facilitate SSVF trainings as directed by the Program Manager.
Essential Duties and Responsibilities
- Conduct and document initial screening and eligibility determination for all new client referrals.
- Provide training to Case Management staff as needed to ensure program compliance.
- Mentor newly hired case managers for an initial duration of ninety (90) days.
- Maintain a working knowledge of specific programs within the SSVF Program to include: Shallow Subsidy, Returning Home Initiative and Rapid Resolution.
- Assist Case Management team in the completion of agency and VA requirements to include: SSVF University and SOAR Certification.
- Maintain an active case load of approximately 15 traditional SSVF participants and up to 5 pilot program participants, as needed.
- Provide street and venue-based outreach to homeless veterans.
- Provide intensive housing and vocational case management to veterans and their families.
- Conduct home visits.
- Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
- Collaborate with the Housing Specialist to maintain positive landlord relationships..
- Develop individual budgets and service plans with each veteran client.
- Provide service coordination and linkage including Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement.
- Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment education issues.
- Assist participants in retaining housing and maximize their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources.
- Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
- Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meet resident needs, community needs, funding requirements and Insight Housing's mission.
- Co-facilitate case conferencing with Program Manager and Housing Services Manager.
- Co-facilitate housing clinics, groups and other Housing Case Management Team (HCMT) activities.
- Oversee and coordinate SSVF client intake process and initial assessment, create and maintain new client files electronically.
- Maintain HMIS database records, including client intakes, program entry and program exit.
- Ensure that all data is entered into HMIS within 24 hours of service delivery.
- Participate in department staff meetings and case conferences.
- Work within the framework of the Insight Housing's Code of Conduct.
- Conduct business in accordance with the Team Handbook, exercising sound judgment and serving the best interests of Insight Housing and the community.
- Commit yourself to treating each community member with respect and dignity.
- Perform other tasks as assigned by supervisor.
- BA/BS in Social Services or related field preferred, or equivalent combination of education, training, and experience.
- Minimum three years previous case management experience.
- Experience working with veterans strongly preferred.
- Knowledge of homelessness, mental health and substance use required.
- Experience with homeless and low-income individuals and individuals with mental health or substance abuse issues.
- General knowledge of local community resources.
- Proficiency in Microsoft Office, email, internet, and calendaring applications.
- Excellent verbal and written communication skills.
- Good conflict resolution skills.
- Excellent interpersonal skills with a can do and flexible attitude.
- Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
- Ability to maintain professional conduct, attitude and appearance at all times.
- This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
- Must be able to receive and maintain criminal records clearance.
While performing the duties of this job, the employee is
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- May be occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation: $31.00/hour
