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Help Desk Support Specialist

1 month ago

Arlington, Virginia, United States DMI Full time

About DMI:

DMI is a leading global provider of digital services, working at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients in various sectors, including governments, healthcare, financial services, transportation, manufacturing, and critical infrastructure.

DMI has grown to over 2,100 employees globally and has been recognized as a Top Workplace in regional and national categories.

About the Opportunity:

DMI is seeking a Help Desk Analyst to support a federal customer in Arlington, VA.

This candidate will be responsible for:

Duties and Responsibilities:

Respond to Help Desk calls and provide Tier I-II support to users on various issues, including software and hardware problems.

Log and prioritize calls, and provide reports as required on Service Level Agreements (SLAs).

Document, track, and monitor problems to ensure timely resolution.

Possess strong customer service and communication skills, with the ability to analyze and evaluate software and hardware problems.

Handle heavy call volumes and work effectively in a fast-paced environment.

Preferred Skills:

Experience using Microsoft Office tools, Windows Operating Systems, and ServiceNow ticket system.

Strong customer service and communication skills, with excellent interpersonal skills and the ability to listen and understand user descriptions.

Qualifications:

Location:

Arlington, VA

Physical Requirements:

N/A

US Citizenship Required

About Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. We care about your wellbeing and offer a variety of perks and benefits to meet various interests and needs.

We provide annual performance management, continuing education, and tuition assistance, as well as internal job opportunities and career enrichment and advancement.

We also offer generous 401k matches, financial wellness education, EAP, Life Insurance, and Disability to provide financial stability.

Great achievements are recognized through Annual Awards ceremonies, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.

We value our employees and take pride in helping our customers achieve their goals, contributing to the overall success of the company.

DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability and maintains a drug-free workplace.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

US citizenship may be required for some positions.