Help Desk Support Specialist

2 days ago


Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

DMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Answering Help Desk phones and providing Tier I-II support
  • Resolving technical issues and escalating complex problems to senior technicians
  • Providing timely and effective support to customers via phone, email, and chat
  • Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and technical knowledge
  • Experience with help desk software and technical support tools

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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