Help Desk Support Specialist

1 week ago


Arlington, Virginia, United States Lawelawe Technology Services Full time
Job Title: Help Desk Support Specialist

Lawelawe Technology Services is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 2+ years of experience in a help desk or technical support role
  • Active IAT-II security certification
  • Approved computing environment certification relevant to job duties
  • Experience with helpdesk ticketing systems (Remedy)
  • Required certifications per DoD 8570.1M for privileged level access

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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