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Dispatcher - HVAC Customer Service Rep

4 months ago

Palm Bay, United States Ken Williams Air Conditioning Full time
Ken Williams Air Conditioning is currently hiring for a full-time Dispatcher - HVAC Customer Service Rep to deliver five-star customer care on the phone while scheduling and dispatching technicians in the Palm Bay, FL area. This dispatch position earns a competitive wage of $16 - $20 per hour plus a $1,500 sign-on bonus, depending on experience, plus revenue shares and incentives.

In addition to competitive pay and our positive, goal-oriented culture, we offer our office team the following benefits:
  • Paid vacation
  • Paid Holidays
  • Holiday bonuses
  • Full-time or flexible scheduling options
  • Paid training
  • Employee discounts
  • Employee assistance program (EAP)
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy If you enjoy helping people over the phone, just fill out our initial mobile-friendly online application. We hope to meet you soon

DAY-TO-DAY

This full-time office position typically works Monday - Friday, 7:30 am - 5:30 pm.

As a Dispatcher - HVAC Customer Service Rep, you keep our business running smoothly by providing support for our customers and service technicians. You manage a high volume of phone calls, voicemails, emails, texts, and chats. Skillfully prioritizing multiple requests, you create and manage work orders. Organized and attentive, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible. You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests.

Our crew of skilled technicians relies on you to provide accurate, detailed information about their job orders. Self-motivated and independent, you proactively assist management in resolving problems and seek to make every customer a happy one. Eager to help, you assist with administrative tasks such as ordering parts, processing warranty returns, preparing permit applications, and completing accounts receivable tasks. You are proud of the role you play on our office team and find satisfaction in helping customers receive the assistance they need

ABOUT KEN WILLIAMS AIR CONDITIONING

Here at Ken Williams Air Conditioning, we are passionate about earning the trust of our local community by providing honest and professional comfort solutions. A properly functioning system is essential when it comes to the extreme weather in Florida, and we feel it is our responsibility to supply the most dependable systems. Working with residences, daycares, nursing homes, hospitals, schools, restaurants, and industrial facilities, we adapt our skills to meet the special needs and requirements of each individual. All our tremendous efforts have earned us over 150 5-star reviews

Our team members are the most valuable asset to us, because their innovative ideas and goal-oriented mindsets allow our company to thrive. We believe in giving them the resources needed to be successful and promoting them from within the organization. We are always welcoming others to grow our team and share our success

OUR IDEAL DISPATCHER - HVAC CUSTOMER SERVICE REP
  • Problem solver - thinks outside of the box and provides creative solutions
  • Organized - manages time well and effectively prioritizes multiple tasks
  • Hard worker - shows up on time ready to take on any challenge and thrives in a fast-paced environment
  • Attentive - pays close attention to detail
  • Great communicator - communicates clearly and has proper phone etiquette
If you enjoy talking on the phone, keep reading about this dispatch position with our HVAC office

REQUIREMENTS FOR A DISPATCHER - HVAC CUSTOMER SERVICE REP
  • High school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Computer literacy and typing skills
  • Proficiency using Microsoft Suite programs
  • Knowledge about local geographical areas

We will train for this position Experience as a dispatcher is preferred but not required. Experience in a customer service or administrative role would be a plus. Experience in construction would also be a plus. If you meet the above requirements, we need you. Apply today to join our dispatch team as a Dispatcher - HVAC Customer Service Rep

Location: 32905