HVAC Customer Service Representative

5 days ago


Palm Bay, Florida, United States Ken Williams Air Conditioning, Inc. Full time
Job Description

Ken Williams Air Conditioning, Inc. is currently hiring for a full-time Dispatcher - HVAC Customer Service Representative to deliver exceptional customer care while scheduling and dispatching technicians in the Palm Bay area. This dispatch position offers a competitive wage of $16 - $20 per hour plus a $1,500 sign-on bonus, depending on experience, plus revenue shares and incentives.

In addition to competitive pay and our positive, goal-oriented culture, we offer our office team the following benefits:

  • Paid vacation
  • Paid Holidays
  • Holiday bonuses
  • Full-time or flexible scheduling options
  • Paid training
  • Employee discounts
  • Employee assistance program (EAP)

This full-time office position typically works Monday - Friday, 7:30 am - 5:30 pm.

As a Dispatcher - HVAC Customer Service Representative, you will keep our business running smoothly by providing support for our customers and service technicians. You will manage a high volume of requests, create and manage work orders, and handle dispatch and scheduling duties in our office. You will be responsible for selecting the appropriate technician for each job and booking appointments in the most efficient way possible.

Our crew of skilled technicians relies on you to provide accurate, detailed information about their job orders. You will proactively assist management in resolving problems and seek to make every customer a happy one. You will assist with administrative tasks such as ordering parts, processing warranty returns, preparing permit applications, and completing accounts receivable tasks.

About Ken Williams Air Conditioning, Inc.

We are passionate about earning the trust of our local community by providing honest and professional comfort solutions. A properly functioning system is essential when it comes to the extreme weather in Florida, and we feel it is our responsibility to supply the most dependable systems. We work with residences, daycares, nursing homes, hospitals, schools, restaurants, and industrial facilities, adapting our skills to meet the special needs and requirements of each individual.

Our team members are the most valuable asset to us, because their innovative ideas and goal-oriented mindsets allow our company to thrive. We believe in giving them the resources needed to be successful and promoting them from within the organization.

Our Ideal Dispatcher - HVAC Customer Service Representative

  • Problem solver - thinks outside of the box and provides creative solutions
  • Organized - manages time well and effectively prioritizes multiple tasks
  • Hard worker - shows up on time ready to take on any challenge and thrives in a fast-paced environment
  • Attentive - pays close attention to detail
  • Great communicator - communicates clearly and has proper phone etiquette

We are looking for a skilled and motivated individual to join our team as a Dispatcher - HVAC Customer Service Representative. If you enjoy talking on the phone and providing excellent customer service, we encourage you to apply.

Requirements for a Dispatcher - HVAC Customer Service Representative

  • High school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Computer literacy and typing skills
  • Proficiency using Microsoft Suite programs
  • Knowledge about local geographical areas


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