HVAC Customer Service Representative
3 days ago
We are a reputable HVAC company dedicated to providing top-notch comfort solutions to our local community. Our team is passionate about earning the trust of our customers by delivering honest and professional services. With over 150 5-star reviews, we have established ourselves as a reliable partner for residential, commercial, and industrial clients.
Job SummaryWe are seeking a highly skilled Dispatcher - HVAC Customer Service Representative to join our office team. As a key member of our team, you will be responsible for delivering exceptional customer care, scheduling and dispatching technicians, and ensuring seamless communication with our clients.
Key Responsibilities- Provide top-notch customer service via phone, email, and chat
- Manage a high volume of phone calls, voicemails, emails, and texts
- Dispatch and schedule technicians efficiently
- Organize and prioritize multiple tasks and requests
- Proactively assist management in resolving problems and improving customer satisfaction
- High school diploma or equivalent
- Exceptional written and verbal communication skills
- Computer literacy and typing skills
- Proficiency in Microsoft Suite programs
- Knowledge of local geographical areas
- Competitive wage of $16 - $20 per hour
- $1,500 sign-on bonus
- Revenue shares and incentives
- Paid vacation and holidays
- Employee discounts and assistance program
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Dispatcher - HVAC Customer Service Representative.
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