HVAC Customer Service Representative

3 days ago


Palm Bay, Florida, United States Ken Williams Air Conditioning Full time
About Ken Williams Air Conditioning

We are a reputable HVAC company dedicated to providing top-notch comfort solutions to our local community. Our team is passionate about earning the trust of our customers by delivering honest and professional services. With over 150 5-star reviews, we have established ourselves as a reliable partner for residential, commercial, and industrial clients.

Job Summary

We are seeking a highly skilled Dispatcher - HVAC Customer Service Representative to join our office team. As a key member of our team, you will be responsible for delivering exceptional customer care, scheduling and dispatching technicians, and ensuring seamless communication with our clients.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and chat
  • Manage a high volume of phone calls, voicemails, emails, and texts
  • Dispatch and schedule technicians efficiently
  • Organize and prioritize multiple tasks and requests
  • Proactively assist management in resolving problems and improving customer satisfaction
Requirements
  • High school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Computer literacy and typing skills
  • Proficiency in Microsoft Suite programs
  • Knowledge of local geographical areas
What We Offer
  • Competitive wage of $16 - $20 per hour
  • $1,500 sign-on bonus
  • Revenue shares and incentives
  • Paid vacation and holidays
  • Employee discounts and assistance program

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Dispatcher - HVAC Customer Service Representative.



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