Dispatcher - HVAC Customer Service Rep

3 weeks ago

Palm Bay, United States Ken Williams Air Conditioning Full time
Ken Williams Air Conditioning is currently hiring for a full-time Dispatcher - HVAC Customer Service Rep to deliver five-star customer care on the phone while scheduling and dispatching technicians in the Palm Bay, FL area. This dispatch position earns a competitive wage of $16 - $20 per hour plus a $1,500 sign-on bonus, depending on experience, plus revenue shares and incentives.

In addition to competitive pay and our positive, goal-oriented culture, we offer our office team the following benefits:
  • Paid vacation
  • Paid Holidays
  • Holiday bonuses
  • Full-time or flexible scheduling options
  • Paid training
  • Employee discounts
  • Employee assistance program (EAP)
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy If you enjoy helping people over the phone, just fill out our initial mobile-friendly online application. We hope to meet you soon

DAY-TO-DAY

This full-time office position typically works Monday - Friday, 7:30 am - 5:30 pm.

As a Dispatcher - HVAC Customer Service Rep, you keep our business running smoothly by providing support for our customers and service technicians. You manage a high volume of phone calls, voicemails, emails, texts, and chats. Skillfully prioritizing multiple requests, you create and manage work orders. Organized and attentive, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible. You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests.

Our crew of skilled technicians relies on you to provide accurate, detailed information about their job orders. Self-motivated and independent, you proactively assist management in resolving problems and seek to make every customer a happy one. Eager to help, you assist with administrative tasks such as ordering parts, processing warranty returns, preparing permit applications, and completing accounts receivable tasks. You are proud of the role you play on our office team and find satisfaction in helping customers receive the assistance they need

ABOUT KEN WILLIAMS AIR CONDITIONING

Here at Ken Williams Air Conditioning, we are passionate about earning the trust of our local community by providing honest and professional comfort solutions. A properly functioning system is essential when it comes to the extreme weather in Florida, and we feel it is our responsibility to supply the most dependable systems. Working with residences, daycares, nursing homes, hospitals, schools, restaurants, and industrial facilities, we adapt our skills to meet the special needs and requirements of each individual. All our tremendous efforts have earned us over 150 5-star reviews

Our team members are the most valuable asset to us, because their innovative ideas and goal-oriented mindsets allow our company to thrive. We believe in giving them the resources needed to be successful and promoting them from within the organization. We are always welcoming others to grow our team and share our success

OUR IDEAL DISPATCHER - HVAC CUSTOMER SERVICE REP
  • Problem solver - thinks outside of the box and provides creative solutions
  • Organized - manages time well and effectively prioritizes multiple tasks
  • Hard worker - shows up on time ready to take on any challenge and thrives in a fast-paced environment
  • Attentive - pays close attention to detail
  • Great communicator - communicates clearly and has proper phone etiquette
If you enjoy talking on the phone, keep reading about this dispatch position with our HVAC office

REQUIREMENTS FOR A DISPATCHER - HVAC CUSTOMER SERVICE REP
  • High school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Computer literacy and typing skills
  • Proficiency using Microsoft Suite programs
  • Knowledge about local geographical areas

We will train for this position Experience as a dispatcher is preferred but not required. Experience in a customer service or administrative role would be a plus. Experience in construction would also be a plus. If you meet the above requirements, we need you. Apply today to join our dispatch team as a Dispatcher - HVAC Customer Service Rep

Location: 32905

  • Dispatcher - HVAC Customer Service Rep

    2 weeks ago

    Palm Bay, United States Ken Williams Air Conditioning Full time

    Ken Williams Air Conditioning is currently hiring for a full-time Dispatcher - HVAC Customer Service Rep to deliver five-star customer care on the phone while scheduling and dispatching technicians in the Palm Bay, FL area. This dispatch position earns a competitive wage of $16 - $20 per hour plus a $1,500 sign-on bonus, depending on experience, plus revenue...

  • Dispatcher - HVAC Customer Service Rep

    3 weeks ago

    Palm Bay, United States Ken Williams Air Conditioning, Inc. Full time

    Job DescriptionJob DescriptionKen Williams Air Conditioning is currently hiring for a full-time Dispatcher - HVAC Customer Service Rep to deliver five-star customer care on the phone while scheduling and dispatching technicians in the Palm Bay, FL area. This dispatch position earns a competitive wage of $16 - $20 per hour plus a $1,500 sign-on bonus,...

  • Customer Care Associate

    4 weeks ago

    Palm Bay, United States Ken Williams Air Conditioning Full time

    Ken Williams Air Conditioning in Palm Bay, FL is calling all energetic and friendly customer service professionals to apply to join our dispatching team as a full-time Customer Care Associate - HVAC Dispatcher! WHY YOU SHOULD JOIN OUR OFFICE TEAM We are a highly rated heating and air conditioning company that invests in the resources our employees need to...

  • Customer Care Associate

    4 weeks ago

    Palm Bay, United States Ken Williams Air Conditioning, Inc. Full time

    Job DescriptionJob DescriptionKen Williams Air Conditioning in Palm Bay, FL is calling all energetic and friendly customer service professionals to apply to join our dispatching team as a full-time Customer Care Associate - HVAC Dispatcher!WHY YOU SHOULD JOIN OUR OFFICE TEAMWe are a highly rated heating and air conditioning company that invests in the...

  • Customer Care Associate

    4 weeks ago

    Palm Bay, United States Ken Williams Air Conditioning, Inc. Full time

    Ken Williams Air Conditioning in Palm Bay, FL is calling all energetic and friendly customer service professionals to apply to join our dispatching team as a full-time Customer Care Associate - HVAC Dispatcher!WHY YOU SHOULD JOIN OUR OFFICE TEAMWe are a highly rated heating and air conditioning company that invests in the resources our employees need to...

  • Dispatcher/customer Service Coordinator

    2 weeks ago

    West Palm Beach, United States Sansone Air Conditioning Full time

    **Sansone Air Conditioning,** a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again! We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Haverhill, FL location. Our associates are our most important resource. They provide the sole source for our...

  • Dispatcher/Customer Service Coordinator

    4 weeks ago

    West Palm Beach, United States Sansone Air Conditioning Full time

    Job DescriptionJob DescriptionSansone Air Conditioning, a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again! We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Haverhill, FL location.Our associates are our most important resource. They provide...

  • Dispatcher/Customer Service Coordinator

    3 days ago

    West Palm Beach, United States Sansone Air Conditioning Full time

    Sansone Air Conditioning, a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again! We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Haverhill, FL location. Our associates are our most important resource. They provide the sole source for our...

  • Customer Service Specialist

    4 weeks ago

    West Palm Beach, United States Service Experts Full time

    **Overview** **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT!** - Service Experts Company Perks and Benefits for...

  • Dispatcher/customer Service

    4 weeks ago

    West Palm Beach, United States Speedy Rooter, Inc. Full time

    Give each technician the details of the service/maintenance call they are scheduled to run (“dispatch” them) - After each call, capture all the information from the technician regarding the results of the call (“debrief them”) - If the technician is running “ahead of” or “behind” schedule, the Dispatch Coordinator will contact the customer to...

  • HVAC Service Technician

    1 month ago

    Green Bay, United States IdealAir Heating & Cooling Full time

    Job DescriptionJob DescriptionWe are looking for an HVAC Install Technician and/or HVAC Service Technician to join our team! You will either install or service, and repair heating and air conditioning systems.Responsibilities:Install new heating, ventilation, and air conditioning systemsInspect and perform equipment repairs and replacementsPerform routine...

  • HVAC Commercial Service Technicians

    4 weeks ago

    Palm Beach County, United States Atlantic Refrigeration Full time

    Job DescriptionJob DescriptionAtlantic Refrigeration, a branch company of John C. Cassidy Holding Company, has been servicing our clients in South Florida since 1962 and we are seeking experienced residential and commercial Commercial HVAC and Refrigeration Technicians to join our team. Dispatched from home, you will be responsible for maintaining and...

  • HVAC Commercial Service Technicians

    3 weeks ago

    Palm Beach County, United States Atlantic Refrigeration Full time

    Job DescriptionJob DescriptionAtlantic Refrigeration, a branch company of John C. Cassidy Holding Company, has been servicing our clients in South Florida since 1962 and we are seeking experienced residential and commercial Commercial HVAC and Refrigeration Technicians to join our team. GREAT PAY! Dispatched from home, you will be responsible for maintaining...

  • Customer Service Specialist

    2 weeks ago

    West Palm Beach, United States Service Experts Full time

    Overview We are looking for a part time Customer Service Specialist, hours are 4:00-9:00PM, and Sat or Sun 7:00-2:00 or 2:00-9:00 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for...

  • Customer Service Specialist

    3 weeks ago

    West Palm Beach, United States South Florida - Service Experts Full time

    **Overview** We are looking for a part time Customer Service Specialist, hours are 4:00-9:00PM, and Sat or Sun 7:00-2:00 or 2:00-9:00 **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an...

  • Lead HVAC Service Technician

    2 weeks ago

    West Palm Beach, United States Xtra Mile - Service Experts Full time

    Job DescriptionPosition Title: Service Technician (Residential/Light Commercial) Reports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: Xtra Mile Cooling, Plumbing & ElectricLocation Address: 7830 Byron Dr # 7, West Palm Beach, FL 33404Why You Should Join the Service Experts Team?Our team...

  • Dispatcher/customer Service

    3 weeks ago

    West Palm Beach, United States PALM BEACH FINEST TOWING II INC Full time

    Responsibilities: - Provide exceptional customer service to clients and customers - Deal with radios ,and communicate with drivers, on which calls to attend to. - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with order placement, tracking, and product information - Enter and maintain accurate...

  • Hvac Residential Service Technician

    4 weeks ago

    Palm Harbor, United States Blair's Air Conditioning & Heating Full time

    Job DescriptionJob DescriptionHVAC SERVICE/SALES TECHNICIAN OPENING:The HVAC technician will be skilled in cleaning, adjusting and repairing systems. You will guide and advise the customer to select the most appropriate air quality system to fulfill their requirements. You will be responsible for air quality systems from installation to end-of-life by...

  • Client Care Rep/dispatcher

    2 weeks ago

    Palm Springs, United States 23 12 Hour Home Services INC. Full time

    After working for two years at a prominent local plumbing company, the founding owner Kelly Russum, saw an opportunity with the lack of quality other plumbers in the area were providing. He felt that clients deserve more, so he decided to venture out on his own with what is now known as KC’s 23 1/2 Hour Plumbing & Air Conditioning. Opening its doors in...

  • HVAC Refrigeration Service Technician

    2 months ago

    West Palm Beach, United States Nextech Full time

    Overview : We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work...