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Field Services Engineer
1 month ago
The Field Service Engineer will provide field support on Candela equipment both in and outside of the Northern Virginia territory as required. Install/remove/repair/upgrade and preform preventative maintenance with a high level of skill, detail, and account management.
This position is home-based with 100% travel within the territory.
General Responsibilities:
- Proficiency in laser technology.
- Maintains an average repeat call rate of 5% or less.
- Takes a leading role in account management. Initiates contact with inactive accounts to generate new service business.
- Responsible for all daily logistical matters and departmental tasks as assigned.
- Maintains personal inventory location with 5 % variance.
- Responsible for providing field support on Candela equipment in and out of an assigned territory.
- Maintains a high level of White Glove Service and Customer Interaction.
- Focus on precise and detailed Service Reporting.
- Provide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
- 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls.
- Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
- Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
- Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.
Knowledge/Educational Requirements:
- This position requires a minimum of 5-8 years of experience in a service rep position
- A.S. degree in electronics or equivalent, combined with the above experience level
- Biomedical/laser preferred
- Team player, proficient in reading and interpreting schematics.
- Good customer service background
- Extensive travel required
Please apply in addition to LinkedIn on the Candela Medical website: