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Keyholder-Operations/Stock Lead

2 months ago

Los Angeles, United States GOOD AMERICAN Full time

Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size - 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, shoes and activewear.

Role Review:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Good American in the daily business operations of the store, and support all store initiatives including superior client engagement, store upkeep, supporting visual standards while driving for sales results and KPI goals. The key responsibilities of this individual are to ensure operational tasks in store are completed at a high level.

The Stock Lead/ Stylist reports to the Store Manager/Store Director.

Responsibilities:

    • Be an ambassador to the brand and promote the culture of Good American internally and externally
    • Drive for financial results by achieving individual sales targets as well as support team members in order to drive total store and brand performance
    • Ensure individual KPI goals are attained and support the achievement of KPI goals of team members and store
    • Follow through on customer journey as required to ensure a content client
    • Support the needs of the client through styling advice and suggestion with every engagement
    • Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
    • Solution oriented approach to finding resolutions to customer service issues with brand and client top of mind
    • Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for store and brand overall
    • Support floor coverage, financial targets, visual merchandising standards, client service
    • Ensure operational functions within the store both front of house and back of house are completed
    • Support all visual merchandising initiatives including adhering to visual directives, meticulous upkeep of visual standards that align with brand guidelines front of house and back of house
    • Ensure all inventory initiatives are completed including regular Cycle Counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
    • Support all activations/ events in the store
    • Attend all meetings as required by the business and lead meetings as required
    • Contribute towards creating and maintaining a positive team culture within the store
    • Be a strong partner to corporate team and deliver feedback and insights
    • Additional projects/ responsibilities may arise in accordance with the needs of the business
    • Process inbound and outbound shipments, while maintaining an organized stock room.
    • Maintain presentation standards.
    • Ability to work varied hours and days including nights, weekends and holidays as needed.
Requirements:
    • At least 2+ years of experience in a retail apparel environment
    • Experience within women's apparel retail preferred
    • Familiar with key retail performance indicators
    • Adaptable, a sense of openness, active listener, and compassionate
    • Comfortable and savvy with computer technology, including PC and iOS devices
    • Effective communication skills (both oral and written) in order to engage with client and team members
    • Strong fashion acumen and ability to style clients
Essential Physical Requirements:
    • Bending/stooping/kneeling required - frequently
    • Climbing ladders - frequently
    • Routine standing for duration of shift (up to 8 hours)
    • Lift and/or move up to approximately 30-50 pounds frequently


Please note that this role requires to be onsite four days a week.

Good American participate in company-wide initiatives to advance social and environmental performance, such as sustainability training, DEI training, volunteering, or participation in internal committees.

WE ARE B CORP CERTIFIED

As our business has grown so has our responsibility to our community, our planet and our business. Being B Corp certified means we will continue to put people and planet up there with profit.