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Support engineer

1 month ago

Newburyport, United States Nebius Full time
The company

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training.

Nebius AI owns a data center in Finland, built from the ground up by the company's R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).

Nebius's headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East.

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud - from hardware to UI - to be built in-house, distinctly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners.

The role

We're looking for a Support Engineer to help external users and colleagues navigate through challenges related to using Nebius AI. You will be accountable for the performance of cloud services and instrumental in identifying service weaknesses, vulnerabilities, and areas for improvement.

In this position, your responsibility will be to:
  • Diagnose performance for cloud systems and networks
  • Troubleshoot user networks and databases (PostgreSQL, GP, CH)
  • Help clients configure and branch managed K8s clusters
  • Consult on cloud API usage, resource expenditures, and payment
  • Update customers on new cloud services and act as a liaison between the user and the service
  • Update the knowledge base
  • Help internal services liaise with Nebius Support and inform users about incidents
We expect you to have:
  • Solid understanding of OS basics, networking, and virtualization
  • Familiarity with the enterprise environment
  • Knowledge of web stack: HTTP, basic response codes and headers, cURL, REST API
  • Experience working with database management systems
  • Ability to swiftly identify and address user problems
  • Ability to follow rules while taking the initiative for non-standard solutions when necessary
  • Excellent interpersonal skills and the ability to articulate thoughts clearly
  • Ability to quickly switch between tasks
  • Ability to own decisions, accepting and recognizing mistakes
  • Objectivity in evaluations regardless of the external context
  • Capacity for accepting constructive criticism and the ability to accurately self-assesses actions
  • Ability to read and comprehend technical documentation
It would be an added bonus if you had:
  • Experience with gRPC
  • Experience with cloud infrastructure automation tools (e.g., Terraform)
  • Knowledge of JS, Python, PHP, YAML, and JSON syntax


Does all that sound like your kind of challenge? Then join us

Locations USA Remote status Fully remote