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Field Service Engineering Technician

1 month ago

Southfield, United States Gleason Full time
About Gleason
With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining, sustainable energy, construction, power tools, marine and many other industries
Working for Gleason, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by Gleason and built on tangible accomplishments. As we continue to grow and evolve, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know: We are energized by challenges and the effort needed to solve them. We like working with people who are positive, adaptable and growth-minded. We care how work gets accomplished and are deeply invested in the success of our customers and colleagues. If this sounds like you, we invite you to read on and learn more.

Why work at Gleason?
  • Excellent benefits package including a 6% Company 401(k) match
  • Flexible scheduling options available in some departments
  • NYS Certified Apprenticeship Program
  • Shift premiums for 2nd and 3rd shifts
  • Formal and informal development opportunities.
Position Summary:
  • Performs technical support to customers at their manufacturing facilities including machine tool troubleshooting, repair, and installation of electro-mechanical systems, subsystems and components.
  • Professionally interacts with customer personnel including shop floor maintenance technicians, supervisors, and machine operators. Effectively communicates to remote support staff at Gleason including service team members, supervision, and engineering to gather technical information. Professionally and thoroughly document troubleshooting steps, findings, and repairs implemented. Actively communicates status and planned next actions to customers, keeping them informed of repair status.
  • Performs extensive travel domestically and internationally including multi-week deployments for service projects and/or machine installations.
Job Responsibilities:
  • Maintain the highest level of integrity and trustworthiness in all actions and personal behaviors. Continually apply a high level of personal accountability to drive closure to customer issues.
  • Work interdependent with customer personnel, 3rd party electricians, mechanics, millwrights, senior Gleason service or application engineers and other skilled trades to complete tasks of a project and/or machine tool cell installations.
  • Perform service and travel activities according to company policies and safety standards. Understand and practice governing safety requirements within Gleason facilities and/or those in affect at customer plants.
  • Continuously improve personal and technical skills to service machines to customer's satisfaction by keeping current with product technology as measured by ability to troubleshoot various machine models.
  • Trouble-shoot, repair, and replace electrical systems and sub-systems with a sound understanding of complex circuitry including components such as; CNC drives/amplifiers, servomotors, PLC's, glass scales, rotary encoders, safety switches, and similar electrical/electro-mechanical components employed in advanced machine tool systems.
  • Communicate, both verbally and in written format(s) the status of machine trouble-shooting, repair, and operation professionally. Manage on-site (at customer) interactions, using a fact-based communication style including detail of accomplished tasks, results, next steps, and associated timelines for next activities.
  • Provide coaching and informal training to customer personnel regarding the efficient and effective use and maintenance of Gleason products.
  • Independently analyze machine malfunctions and resolve problems in machine tool system operation/performance.
  • Interact with Gleason internal project management during field installation/service projects acting as an on-site project manager. Identify and coordinate work tasks, associated inputs and outputs, assign and perform work tasks according to project schedule requirements and develop countermeasures for instances of non-performance according to project plan milestones.
  • Effectively provide formal classroom and shop floor customer on-site Operator, Mechanical, and Electrical Maintenance training.
  • Effectively diagnose Gleason machine problems remotely utilizing Gleason Connect technology
  • Provide assistance and guidance/mentoring to Level I Field Service Technicians.
  • Develop and improve product service technical documentation (i.e.; Service Program documentation, work processes and procedures).
Qualifications (Knowledge, Skills & Abilities):
  • Basic Computer skills including use of Microsoft Excel, Word, and Outlook. Ability to use Concur web-based online expense reporting system to reconcile weekly expense bills in accordance with Corporate expense policy. Ability to use SAP quality system tools (ITL's and OSAR's) to report machine issues during the commissioning of machine tools.
  • Highly precise and written and verbal communication skills with the ability to communicate professionally to customer maintenance and management personnel as well as internal Gleason technical personnel.
  • Self-starter and motivated with the ability to manage various phases of troubleshooting, repair, and reporting in an environment of high urgency and multiple priorities.
  • Assertive, creative, decisive, and self-confident with a professional appearance and demeanor leading to the development of sound customer relationships and mutual respect.
  • Detailed working knowledge of blueprint and schematic reading for hydraulic, pneumatic, electrical, and mechanical systems with complexity typical of CNC machine tool applications.
  • Excel at "hands-on" troubleshooting and repair of machine tool systems.
  • Able to determine tools and equipment required to perform scope of work.
  • Proficient in troubleshooting, testing, tuning, and adjusting machine tool elements to obtain optimum operating performance with Fanuc and Siemens-based control systems.
Preferred Education/Training/Experience:
  • Associates Degree(A.S.) from an accredited two year technical program, Bachelor's Degree (B.S.) considered a plus.
  • 3 year(s) related experience in machine tool trouble shooting, repair and/or maintenance function.
Computer Skills:
  • Microsoft Office (Word, Excel, PowerPoint)
  • Outlook
  • Internet
  • Familiarity with SAP
Travel Requirements:
  • Minimum 36 weeks per year


MANUFACTURING ENVIRONMENT

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job in a manufacturing environment. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Employees are required to use proper lift assistance for any objects over 40 pounds. Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a manufacturing environment. While performing the duties of this job, the employee may be exposed to moving mechanical parts; wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually loud.

REASONABLE ACCOMMODATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed. Employees are required to follow any other instructions and to perform any other duties requested by their manager or supervisor.

DISCLAIMER

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed and is not an all inclusive summary of job duties and responsibilities. The omission of specific statements or duties and responsibilities does not exclude them from the position if the work is similar, related or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

Gleason is an Equal Opportunity Employer and considers applicants for all positions without regard toage, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

The salary range in this posting depends on qualifications and experience. Actual compensation may vary, and this job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, qualifications/education, and other factors including work schedule, shift premiums, and overtime.

Gleason is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

MANUFACTURING ENVIRONMENT

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job in a manufacturing environment. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Employees are required to use proper lift assistance for any objects over 40 pounds. Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a manufacturing environment. While performing the duties of this job, the employee may be exposed to moving mechanical parts; wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually loud.

REASONABLE ACCOMMODATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed. Employees are required to follow any other instructions and to perform any other duties requested by their manager or supervisor.

DISCLAIMER

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed and is not an all inclusive summary of job duties and responsibilities. The omission of specific statements or duties and responsibilities does not exclude them from the position if the work is similar, related or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.