Field Service Technician

2 months ago

Southfield, United States Tiro L.L.C. Full time

Service Engineer


***MUST LIVE IN METRO DETROIT AREA


Department: Installation & Paid Services

Position Reports To: Service Manager

FLSA Status: Hourly, Non-exempt

Percent of Travel Required: up to 100%


Position Overview

The Service Engineer is responsible for providing installation, commissioning, start-up support, maintenance, and repair of Company products and machines at various customer locations. The Service Engineer is also responsible for monitoring service calls, maintaining the appropriate reports and documentation, suggesting spare parts and modifications for the equipment and conducting customer training, in addition to providing training and support to other service personnel. This position has significant customer interaction, requiring dedication and professionalism.


Primary Functions & Responsibilities

Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment

Provide technical support and customer training

Perform emergency service at the customers' locations as needed to ensure the full functionality of Company equipment. Provide on-call technical phone support and response to equipment and customer issues

Provide required service documentation and daily/weekly service reports relating to all functions performed

Provide support and basic training to other Service Engineers in the department

Gather information at customer sites regarding process and quality concerns which can be used to come up with new technologies or solutions to create new business opportunities

Promote Company and its products, processes and values

Other duties as assigned


Knowledge, Skills and Abilities

Ability and willingness to learn Company project processes and understanding of automation and industrial washer components, their functionality and operation

Ability to diagnose and repair problems independently

Ability to read mechanical, electrical and pneumatic drawings

Ability to read and understand PLC software and implement updates is required (Siemens, Allen Bradley, Mitsubishi)

A strong technical aptitude and ability to trouble shoot issues and recommend solutions

Beyond general industrial machine knowledge position requires specialization in either mechanical or controls/robotics

Excellent work ethic and the ability to work independently and with little supervision

Highly developed organizational, oral and written communication skills

Special Position Requirements

Frequent domestic and international travel as required by the customer; must be able to travel, and maintain the ability to travel to customers as required. Ability to work at customers' locations in North America, must be able to enter Canada and Mexico

Ability to travel on short notice even on weekends and holidays

Ability to be available and on-call 24 hours per day

Ability to interact professionally with customers and suppliers at all levels; ability to handle difficult situations and de-escalate situations as needed


Minimum Qualifications

High school diploma, Associates, or BS/BA in a technical field (Electrical or Mechanical) preferred

3+ years in equipment maintenance/service/repair experience required

2+ years of experience with mechanical design of structures and mechanisms of varying degrees of complexity

Experience using Microsoft Office programs, including Outlook (required), Word (Basic level), and Excel (Basic – not required but preferred)


Physical Demands

Must have adequate finger dexterity for computer use

The position involves reading, writing, mathematics and measuring

Ability to lift at least 50 pounds, and have the ability to climb, stand, stoop or kneel for extended periods of time

Ability to safely climb ladders up to 15 feet

Ability to safely operate and navigate a motorized lift, up to 35 feet

Ability to travel for extended periods of time via air travel and/or vehicle travel

Ability to work in tight spaces; some of the machines require getting into small/tight spaces


Work Environment

Majority of work takes place on a manufacturing shop floor, which could involve exposure to hazards

Work surfaces may be slippery, uneven or unstable

Shop temperatures may not always be controlled and could vary from hot to cold, depending on the season

The noise level in the work environment is usually moderate; in some instances this job may require work in areas where ear protection is necessary

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