Account Manager

2 weeks ago

Vienna, United States WorldStrides Full time

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description:

The Account Management team is a collaborative and development focused team that cares about, supports, and learns from each other. The Account Manager position for WorldStrides is responsible for preparing Program leaders for departure, maintaining the relationship established current clients and cultivating the relationship with new clients inherited. The Account Manager will be expected to uphold a high level of service to increase client retention and support the growth of future sales.

What You will do as an Account Manager:

  • Provides excellent customer service and develops strong relationships with Program Leaders during their pre-departure travel timeline.
  • Responds to inquiries or requests promptly via phone or email; problem solves quickly and creatively on behalf of Program Leaders.
  • Partners closely with Sales to ensure we retain business and improve customer retention with existing accounts; post-departure the client is passed back to sales for reselling.
  • Maintains regular contact by phone, email, video, and text with Program Leaders, engaging with them to prepare for travel.
  • Completes Pre-departure tasks promptly and communicates tour updates as needed.
  • Works closely with Product Management to assist in supporting all tour logistics.
  • Maintains consistent and effective communication between Product Management and Program Leaders at all times to ensure that all travel details are completed.
  • Works effectively and in tandem with Program Associates and Financial Service Representatives and any other internal customer within WorldStrides.
  • Educates self on all relevant tours and all brands supported. Comprehends the student travel industry with interest to learn more about our competition as it compares to each supported brand.
  • Supports all policies and procedures and overall business strategies of WorldStrides.
  • Assumes additional responsibilities as requested.

Work Perks

  • Fun & driven environment.
  • Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
  • 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
  • Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
  • Opportunities for paid and discounted travel.
  • Flexible work schedule providing on-site, remote, and virtual office opportunities.
  • Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
  • Fitness Center and cafe onsite at select locations.
  • Employee Assistance Program (EAP)
  • Paid Parental, Caregiver, and Disability leave.
  • Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Home Office - US

Location: The role is 100% remote. Candidates must be located East of the Mississippi in the Central or Eastern time zone.

  • Positive, solution-oriented attitude.
  • Excellent time management and organizational skills.
  • Ability to work in a fast-paced, deadline-oriented, data-driven environment.
  • Strong interpersonal skills - excellent verbal and written communication skills, with a professional telephone and video call demeanor.
  • Keen attention to detail - must be able to visually proof documents.
  • Proficient in computer skills and ability to learn new technologies with appropriate support and training.
  • Ability to balance customer service expectations with business considerations.
  • Experience in customer relationship management and customer service environment (including restaurants) a plus.
  • College degree preferred or 2-3 years of customer service experience.
  • Willingness to expend time commitment as necessary.
  • A love for traveling and belief in the value of travel in helping students understand the world.
  • Adaptable to frequently changing systems and workloads and can thrive in a fast-paced environment.

Eligible

  • Accounting Manager

    3 weeks ago

    Vienna, United States TEGNA Full time

    We are seeking an Accounting Manager to be a key member of the Corporate Controller's group at TEGNA's Corporate Headquarters in Tysons, VA. This position offers a hybrid work environment and reports to the Assistant Controller. Responsibilities:Leading the monthly, quarterly and annual consolidation processes in a timely manner and with a high level of...

  • Accounting Manager

    4 days ago

    Vienna, Virginia, United States Hyatt Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Chief Accountant to join our team at Hyatt Corporation. As a key member of our finance department, you will be responsible for leading our accounting functions and ensuring the accuracy and timeliness of our financial reporting.Key ResponsibilitiesOversee the preparation and review of financial...

  • Senior Account Manager

    15 hours ago

    Vienna, Virginia, United States Halvik Full time

    Job DescriptionHalvik is seeking a highly skilled and experienced Account Manager to drive growth and expansion of our DOT/FAA account. The ideal candidate will have a strong background in government contracting and a proven track record of developing and executing account strategies to achieve significant revenue growth.Key Responsibilities:Cultivate...

  • DoD Account Manager

    2 months ago

    Vienna, United States Halvik Full time

    Job DescriptionJob DescriptionHalvik is a highly successful company that puts people first, and we are looking for someone just like you. We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help our customers succeed. Come be a part of something truly special!Halvik Corp is seeking a Department of Defense Account...

  • DoD Account Manager

    2 weeks ago

    Vienna, United States Halvik Full time

    Halvik is a highly successful company that puts people first, and we are looking for someone just like you. We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help our customers succeed. Come be a part of something truly special! Halvik Corp is seeking a Department of Defense Account Manager, a role uniquely...

  • Executive Account Manager

    2 days ago

    Vienna, Virginia, United States Halvik Full time

    Job Summary:Halvik is seeking a seasoned executive to lead our growth within the DOT/FAA account. As an Executive Account Manager, you will be responsible for developing and executing the account strategy, cultivating customer relationships, and driving business growth.Key Responsibilities:Develop and Execute Account Strategy: Create and implement a...

  • Sales Account Manager

    2 months ago

    Vienna, United States Kazi Inc Full time

    Job DescriptionJob DescriptionAbout Us: Kazi Inc. is a dynamic and innovative company dedicated to connecting our clients with their customers. We specialize in the telecommunications industry, and we are committed to providing exceptional value and service to our clients. Join our team and be part of a company that values collaboration, growth, and customer...

  • Account Manager III

    1 month ago

    Vienna, United States Thermo Fisher Scientific Full time

    Work Schedule Standard (Mon-Fri)Environmental Conditions Various outside weather conditionsJob Description In this role you will be accountable for the sales of scientific products and services within Austria, serving customers engaged in research and development and production within the Biotech segment. The Account Manager maintains effective customer...

  • Federal Account Manager

    3 weeks ago

    Vienna, Virginia, United States InterSystems Full time

    InterSystems technology is the engine behind the world's most important applications. Our software is used to manage over one billion patient records worldwide. In financial services, nearly $2 trillion in assets are governed by InterSystems-based risk and compliance applications. With great products, and brilliant people, what we do, matters.Sales...

  • Junior Account Manager

    1 week ago

    Vienna, United States RADIANT Full time

    About Us:Radiant Digital delivers technology consulting and business solutions for commercial and government clients.Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. CMMI Maturity Level III and ISO 9001 – 2015 certified.Requirements:• 2+ years of relevant consulting or...

  • Federal Account Manager

    4 weeks ago

    Vienna, United States Radiant Digital Full time

    Job DescriptionJob DescriptionAbout Us:Radiant Digital delivers technology consulting and business solutions for commercial and government clients. Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. CMMI Maturity Level III and ISO 9001 – 2015 certifiedAt Radiant, we’re...

  • Account Manager with Federal client Exp

    4 weeks ago

    Vienna, United States Radiant Digital Full time

    Job DescriptionJob DescriptionAbout Us:Radiant Digital delivers technology consulting and business solutions for commercial and government clients.Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. CMMI Maturity Level III and ISO 9001 – 2015 certified.Requirements:5+ years...

  • Entry Level Account Manager

    2 months ago

    Vienna, United States Wolffe Inc Full time

    Job DescriptionJob DescriptionDo you thrive on building relationships? Are you passionate about understanding customer needs and exceeding expectations? If so, we want you on our team!We are seeking a driven and results-oriented Entry Level Business-to-Business Sales Account Manager to join our growing company. In this role, you will be responsible for...

  • Personal Lines Account Manager

    2 days ago

    Vienna, United States World Insurance Associates, LLC. Full time

    Job DescriptionAt World Insurance Associates, LLC., we are seeking a highly skilled and experienced Insurance Business Development Specialist to join our team.About the RoleThis position supports the Account Executive with responsibilities related to client management and retention, ensuring the growth and loyalty of our Personal Lines Insurance business.Key...

  • Account Manager

    2 weeks ago

    Vienna, United States RADIANT Full time

    About Us: Radiant Digital delivers technology consulting and business solutions for commercial and government clients.Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. CMMI Maturity Level III and ISO 9001 – 2015 certified.Requirements:• 2+ years of relevant consulting or...

  • Accountant

    2 months ago

    Vienna, United States Tandym Group Full time

    A Fortune 50 financial services company is seeking a highly motivated Accountant for a great opportunity with their team in the McLean, VA area. Responsibilities: The Accountant will: Prepare bank reconciliations for global multi-currency bank accounts Post revenue and expense accruals Prepare daily Assets Under Management report Reconcile general ledger...

  • Lead Accounting Manager

    7 days ago

    Vienna, Virginia, United States Hyatt Corporation Full time

    Senior Financial Officer (all genders)Hyatt Corporation is in search of a Senior Financial Officer to enhance our finance team. As a key player in our organization, you will contribute to a distinctive and progressive luxury hospitality experience where innovation and personal expression are paramount. We invite you to be part of our dynamic environment.Key...

  • Federal Government Account Manager

    2 weeks ago

    Vienna, Virginia, United States Esri Full time

    Overview We are seeking a dedicated professional with a strong background in Imagery and Remote Sensing, along with expertise in geospatial technology, to join our team at Esri. This role is pivotal in supporting our Department of Defense clientele. We value individuals who are customer-focused and thrive in collaborative environments, adept at devising...

  • Personal Lines Account Manager

    3 weeks ago

    Vienna, United States World Insurance Associates, LLC. Full time

    Job DescriptionJob DescriptionSummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. ...

  • Personal Lines Account Manager

    2 months ago

    Vienna, United States World Insurance Associates, LLC. Full time

    Job DescriptionJob DescriptionSummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. ...