Help Desk Support Analyst

2 weeks ago

Bossier City, United States General Dynamics Information Technology Full time

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Help Desk

Job Qualifications:

Skills:

Computer Literacy, Customer Service, Help Desk Support, Technical Support, Troubleshooting

Certifications:

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (ED) Pivot-I Program. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Help Desk Support Analyst at our Bossier City location.

As a Help Desk Support Analyst with GDIT, your typical day will include:

  • Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
  • Routing calls to product line specialists, application, or system support specialist when appropriate
  • Maintaining and updating records and tracking databases
  • Alerting management to recurring problems and patterns of problems

Required Qualifications:

  • High School Diploma or equivalent
  • 1 or more years of related experience
  • HDI-SCA certification or ability and willingness to obtain w/i 60 days of hire
  • CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
  • ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire

Preferred Qualifications:

  • Associate's degree or equivalent
  • 3 or more years of related experience

GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $17.17 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nations most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

  • Help Desk Support Analyst

    2 weeks ago

    Bossier City, United States General Dynamics Information Technology Full time

    Req ID: RQ184266 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Help Desk Skills: Computer Literacy,Customer Service,Help Desk Support,Technical Support,Troubleshooting Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: General Dynamics...

  • Help Desk Support Analyst

    2 weeks ago

    Bossier City, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:BI Full 6C (T4)Job Family:Help DeskJob Qualifications:Skills:Computer Literacy, Customer Service, Help Desk Support, Technical Support, TroubleshootingCertifications:Experience:1 + years of related...

  • Help Desk Analyst

    2 weeks ago

    Jersey City, United States Verisk Analytics Full time

    Help Desk Analyst Job Description - Verisk Life Solutions the FAST Platform. Responsibilities -Supports Level 1 and 2 service requests and incidents for our internal employees, partners, and customers. Provide Help Desk support that includes: initial Help Desk, Help Desk Analyst, Analyst, Help, Windows Server, Technology

  • Help Desk Support Specialist

    1 day ago

    Carson City, Nevada, United States Acro Service Corp Full time

    Job Title: Help Desk AnalystJob Summary:Acro Service Corp is seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Client Service:Provide personalized support to clients, ensuring their technical issues...

  • IN-DCS-Help Desk Support

    1 day ago

    Alexander City, United States nLeague Full time

    Job Id: 746616 Position: Help Desk Support Department: INDCS Location: 500 N. Meridian Street Indianapolis IN 46204 Duration: 09 Months Mode of Work: OnSite(Hybrid) Purpose of Position/Summary: Employee serves on the CSBIT Help Desk in the Department of Child Services (DCS) Child Support Bureau (CSB) IT Office. Employee is responsible for answering...

  • Help Desk Analyst

    14 hours ago

    Carson City, United States Acro Service Corp Full time

    Job Title: Help Desk Analyst 4Duration: 12 Months Location: Carson City NV 89701 (Hybrid – 40% Onsite)JOB DESCRIPTION: Main Duties:Client Service:Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and...

  • Help Desk Analyst

    2 days ago

    Carson City, United States Acro Service Corp Full time

    Job Title: Help Desk Analyst 4Duration: 12 Months Location: Carson City NV 89701 (Hybrid – 40% Onsite)JOB DESCRIPTION: Main Duties:Client Service:Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and...

  • Help Desk Analyst

    2 weeks ago

    Panama City, United States ISHPI Information Technology Full time

    Help Desk Analyst (Telecommunications)Job Locations US-FL-Panama CityID 2024-1710Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members,...

  • Help Desk Analyst 4

    16 hours ago

    Carson City, United States INSPYR Solutions Full time

    Help Desk Analyst 4 - Long Term Project - Carson City, NV. (3 days a week remote, 2 days a week on site. And 10% travel in the state.)Title: Help Desk Analyst 4 Location: Carson City, NV 89701 Duration: 10-12 month Contract Compensation: $25 - $31.25/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. If interested and qualified,...

  • Help Desk Specialist II

    5 days ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    About the RoleWe are seeking a highly skilled Help Desk Specialist II to join our team at General Dynamics Information Technology. As a Help Desk Specialist II, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesProvide technical support...

  • Help Desk Analyst

    1 month ago

    Panama City, United States ISHPI Information Technology Full time

    Overview Ishpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major...

  • Help Desk Support

    3 months ago

    Salt Lake City, United States Kenworth Sales Full time

    Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a...

  • IT Help Desk

    2 months ago

    Reed City, United States Utility Supply and Construction Company Full time

    We are seeking a motivated, customer service-oriented person to join our IT Operations Team. The ideal candidate will enjoy helping people in-person and over the phone to provide front line technical support. You will be working in a fast paced and team-oriented environment in a growing family-owned company. This position will be based primarily at our Reed...

  • IT Help Desk

    2 months ago

    Reed City, United States Utility Supply and Construction Company Full time

    Job DescriptionJob DescriptionWe are seeking a motivated, customer service-oriented person to join our IT Operations Team. The ideal candidate will enjoy helping people in-person and over the phone to provide front line technical support. You will be working in a fast paced and team-oriented environment in a growing family-owned company. This position will...

  • NESD Help Desk Agent II

    2 weeks ago

    Bossier City, United States General Dynamics Information Technology Full time

    Job DescriptionType of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS...

  • NESD Help Desk Agent II

    1 month ago

    Bossier City, United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS Citizenship...

  • IT Support

    4 weeks ago

    Universal City, United States ATTAINX INC Full time

    Job DescriptionJob DescriptionJob Title: IT Support / Help Desk TechnicianLocation: Randolph AFBClearance: Must be a US Citizen eligible to OBTAIN a DoD Secret Clearance AttainX is looking for an experienced IT support technician to aid our government client in San Antonio, TX. The successful candidate will provide timely and proactive Tier 1/2 support...

  • Help Desk Support Specialist III

    2 months ago

    Arizona City, United States Chartis Federal Full time

    Job Type Full-time Description We are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of troubleshooting,...

  • Service Desk Analyst

    2 days ago

    Union City, United States Pro Talent HR Full time

    At Pro Talent HR we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. Were dedicated to helping...

  • IT Support Analyst

    2 weeks ago

    Traverse City, Michigan, United States Munson Healthcare Full time

    Requisition #: 60261 Total hours worked per week: 40 Overview Discover more than just a job. Become part of a community. As the largest healthcare provider in northern Michigan, we are deeply integrated into the communities we serve. Our patients are often our family, friends, and neighbors, making it a privilege to care for them. Recognized by...