Current jobs related to Help Desk Technician III - Salt Lake City - CHICKASAW NATION INDUSTRIES INC

  • Help Desk Technician III

    3 months ago

    Salt Lake City, United States CHICKASAW NATION INDUSTRIES INC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD)...

  • Tier II Help Desk Technician

    1 month ago

    Salt Lake City, United States Creative Financial Staffing Full time

    Tier II Help Desk Technician (on-site) - Salt Lake City, UT Why take a Tier II Help Desk Technician role with this company? Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group Great guidance and virtual remote support available on-call Immediate start -...

  • Help Desk Support Specialist III

    2 months ago

    Arizona City, United States Chartis Federal Full time

    Job Type Full-time Description We are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of troubleshooting,...

  • IT Help Desk Technician

    5 months ago

    Traverse City, Michigan, United States Advanced Computer Solutions Full time

    About the IT Help Desk Technician PositionWe are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively...

  • Maintenance Technician III

    3 months ago

    Salt Lake, Utah, United States C&W Services Full time

    Job TitleMaintenance Technician IIIJob Description SummaryJob DescriptionMaintenance Technician III C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.C&W Services offers:Weekly PayComprehensive Benefits that start on your first...

  • Senior Help Desk Technician

    3 months ago

    Culver City, United States Didi Hirsch Mental Health Full time

    Maintains a high level of customer service. Assists staff, help desk technicians, and administrators with problem resolution and special tasks. Documents problems, resolutions, and procedures in knowledgebase. Provides second level, advanced troubles Technician, Help Desk, Help, Technical Support, Computer Tech, Mental Health

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, Oklahoma, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • IT Help Desk Technician

    2 weeks ago

    Orange City, United States Van Beek Natural Science Full time

    Job DescriptionJob DescriptionJob Title: IT Help Desk Technician (Entry Level)Location: Orange City, IA Department: Information Technology Reports To: IT Manager Job Type: Full-Time Job Overview: We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is perfect for someone passionate about...

  • Help Desk Technician

    2 months ago

    Oklahoma City, United States Jobot Full time

    This Jobot Job is hosted by: Dan DungyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $25 per hourA bit about us:Managed IT Services company where we take pride in helping our clients with their IT needs.Why join us?Great culture, benefits and career opportunities.Job DetailsJob Details:We are seeking...

  • Help Desk Technician

    4 weeks ago

    Oklahoma City, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • Help Desk Supervisor

    2 months ago

    Salt Lake City, United States Westminster University Full time

    Job DescriptionJob DescriptionWestminster University Help Desk Supervisor (Full Time, Benefited) Position SummaryThis position functions as a tier 1 support member of the Client Service team, which is responsible for communication with end users regarding incidents and service requests. This position’s primary responsibility will be supervising a team of...

  • Help Desk Support

    3 months ago

    Salt Lake City, United States Kenworth Sales Full time

    Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a...

  • Help Desk Analyst

    9 hours ago

    Lake City, United States Compunnel Inc. Full time

    Scope of ServicesResponsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs.Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.Performs...

  • Help Desk Analyst

    2 hours ago

    Lake City, United States Compunnel Inc. Full time

    Scope of ServicesResponsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs.Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.Performs...

  • Help Desk Technician

    4 weeks ago

    Oklahoma City, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • IT Help Desk Technician

    2 months ago

    Lake Mary, United States Larjar, Inc. Full time

    Job DescriptionJob DescriptionIT Help Desk TechnicianThe perfect candidate may apply to work in Lake Mary, FloridaThe Help Desk Technician maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology.Pay range starts at a rate comparable to $18.00+/hr, dependent upon...

  • IT Help Desk Technician

    2 months ago

    Lake Mary, United States Larjar, Inc. Full time

    IT Help Desk Technician The perfect candidate may apply to work in Lake Mary, Florida The Help Desk Technician maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology. Pay range starts at a rate comparable to $18.00+/hr, dependent upon experience, with opportunity for...

  • IT Support

    4 weeks ago

    Universal City, United States ATTAINX INC Full time

    Job DescriptionJob DescriptionJob Title: IT Support / Help Desk TechnicianLocation: Randolph AFBClearance: Must be a US Citizen eligible to OBTAIN a DoD Secret Clearance AttainX is looking for an experienced IT support technician to aid our government client in San Antonio, TX. The successful candidate will provide timely and proactive Tier 1/2 support...

  • Help Desk Technician

    10 hours ago

    Foster City, United States Insight Global Full time

    Foster City (5 days on-site, no remote work) As a member of the Client Services team, a Client Service Technician will provide support for the clients employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. RESPONSIBILITIES...

  • Help Desk Technician

    3 hours ago

    Foster City, United States Insight Global Full time

    Foster City (5 days on-site, no remote work) As a member of the Client Services team, a Client Service Technician will provide support for the clients employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. RESPONSIBILITIES...

Help Desk Technician III

4 weeks ago

Salt Lake City, United States CHICKASAW NATION INDUSTRIES INC Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

SUMMARY

The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance isDugway Proving Ground, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.

The Help Desk Technician IIIprovides operation support for the DPG/WDTC data science support contract. Must have required skillset in MS Windows 10, MS Windows 11, and Computer Troubleshooting/Repair.

****This position is contingent upon contract award ****

ESSENTIAL REQUIREMENTS

Must have a valid Driver's License.

Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship.

IAT II: Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC.

Minimum of One qualifying computing environment below or other relevant computing environment certification(s):

Microsoft Certified Solutions Associate

(MCSA) (Desktop tracks)

Microsoft Certified Solutions Expert (MCSE)

(Desktop tracks)

Red Hat Certified System Administrator (RHCSA)

A+

Linux+

MCITP:

KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.

Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system to include project and cost details.

Completes monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 5,500 - 6,000 tickets per year.

Creates helpdesk tickets immediately upon request.

Notifies users of ticket status within two (2) hours of ticket creation or status change.

Monitors and updates backlog status at least weekly.

Closes tickets and notifies customer immediately upon completion.

Fields trouble calls, prioritizes workload, and escalates problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).

Performs Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.

Performs service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.

Supports technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.

Patches all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.

Ensures installations are IAW established local procedures.

Manages and distributes software licenses for the TNET for software installation.

Provides routine application patching and upgrades management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)

Acts as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.

Submits applicable DISA documentation for smartphone (iPhone/ iPad/ iOS/ Android/ Samsung) activation on mobile device management server & Enterprise email. Receives & process cellular devices for setup of applicable DoD apps, TEAM's, & Enterprise email for Government end users.

Provides minimal troubleshoot support, if possible, within the applications or equipment. Compiles phone & user information in distribution & turn in of devices for reporting. Obtains full Purebred agent accreditation or current DISA utility for credential issuance.

Performs imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.

Performs system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing.

Logs shall be made available to ISSM/COR/CIO upon request.

Provides user account support to include creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts.

Identifies, utilizes and makes recommendations on system tools to identify potential issues.

Installs authorized software packages on computers upon request.

Installs and configures the proper operating system (OS) onto computers, installs application software including clients for Microsoft System Center Configuration Manager (SCCM)/McAfee/Network Access Control (NAC) for remote system management, performs all necessary updates, and runs Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues.

McAfee is the software utilized for virus protection, SCCM is used for patching, Bitlocker is used for encryption, and Dameware is used for remote desktop support.

Configures user accounts for local standalone use.

Evaluates, troubleshoots, and repairs a Windows and Red-Hat Linux based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. May be required to provide assistance to third-party vendors.

Performs data recovery from backups and from damaged data storage devices.

Writes and updates scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.

Tracks and performs monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.

Maintains one (1) Windows-based print server for approximately 35-50 TNET network printers.

Installs and configures printer drivers on workstations and laptops.

Operates Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 & 2) in support of local and/or distributed classified and/or unclassified tests, training and other events. The Government anticipates performing this function approximately five (5) times per year up to 10 days per occurrence. The Government will provide 24-hour advance notice of requirement.

Performs software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.

Properly disposes of all hard drives and external media IAW local procedures. Ensures proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.

Provides input and advises Government personnel regarding all Help Desk procedures and processes. Assists Government personnel with writing Standard Operating Procedures (SOP).

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE

High School diploma or General Education Degree (GED) and a minimum of one (1) year relevant experience and/or training, or equivalent combination of education/experience.

JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES

Operational knowledge and advanced skills in the standard tools, concepts, practices and procedures of incident management, service desk support and knowledge management.

Expert computer skills withability to troubleshoot computer hardware/software issues at an advanced level.

Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities.

Ability to guide others and identify improvements in policies/procedures related to helpdesk call center operations.

Exceptional skills in planning and prioritizing the work of others in a helpdesk call center environment.

Ability to lead, supervise, and train others effectively.

Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.

Excellent critical thinking skills with ability to identify, analyze, and resolve complex issues.

Superior problem-solving skills with strong attention to detail.

Excellent organization and time management skills with ability to handle multiple projects and priorities.

Ability to learn and apply new knowledge in a fast-paced environment.

Exceptional verbal and written communication skills with ability to explain technical information in a non-technical manner.

Exceptional customer service and relationship-building skillswith ability to use tact in handling difficult individuals and/or situations.

Ability to work effectively both independently and in a team environment.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

CNI CORE COMPETENCIES

Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

COMPLIANCE

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

EOE including Disability/Vet

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usPandoLogic. Keywords: Help Desk Technician, Location: SALT LAKE CITY, UT - 84105 , PL: 594071631