Software Support Specialist

1 month ago

St Charles, United States Vantage Credit Union Full time
Job Details

Job Location
Admin Building - Saint Charles, MO

Position Type
Full Time

Education Level
2 Year Degree

Travel Percentage
None

Job Shift
Day

Job Category
Information Technology

Description

JOB FUNCTIONS
  • Provide first and second-level technical support to end-users experiencing issues with software applications.
  • Troubleshoot and diagnose software problems, identifying root causes and implementing solutions.
  • Collaborate with third party support and IT teams to resolve complex technical issues.
  • Participates in on call rotation to provide support for critical issues after hours and weekends.
  • Act as subject matter expert for Loan Origination Software (LOS) support: MeridianLink Consumer (Loans) and MeridianLink Opening (Deposits).
  • Assist in creating user guides, FAQs, and other documentation to help end-users understand and to utilize software applications effectively.
  • Conduct training sessions or workshops to educate end-users on best practices and functionalities of software applications.
  • Monitor software applications for performance issues, errors, and potential vulnerabilities.
  • Perform routine maintenance tasks, updates, and patches to ensure software applications are up-to-date and secure.
  • Manage and prioritize support tickets, ensuring timely resolution and effective communication with end-users.
  • Escalate complex or unresolved issues to appropriate teams or vendors, tracking and following up until resolution.
  • Participate in quality assurance testing of new software releases, identifying bugs, and providing feedback to supporting teams.
  • Coordinate with supporting teams to reproduce and resolve identified issues before software deployment.
  • Work closely with the cross-functional Application Support team, the larger IT(DCIT) department, and business units, to facilitate effective communication and collaboration.
  • Provide timely updates and reports on support activities, issues, and resolutions to management and stakeholders.
Qualifications

KNOWLEDGE
  • Proficiency in office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and other relevant software tied to the role.
  • Proficiency in project management tools (e.g., JIRA, Asana, Trello, Planner) is preferred.
  • Familiarity with Information Technology terminology and concepts.
  • Understanding of administrative procedures and best practices in a fast-paced IT environment.
SKILLS
  • Experience with specific software applications or platforms relevant to the financial services industry, particularly within a credit union, is advantageous.
  • Certification in ITIL, CompTIA A+, or other relevant certifications.
  • Familiarity with ticketing systems, remote support tools, modern project management tools and monitoring software.
  • Strong technical aptitude and problem-solving skills.
  • Knowledge of software development lifecycle, databases, and programming languages.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Attention to detail and commitment to providing high-quality support to end-users.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively and meet established deadlines.
  • Effective communication skills, both written and verbal, with attention to detail, and the ability to interact effectively with individuals at all levels.
  • Problem-solving skills and the capacity to handle multiple tasks simultaneously under pressure.
  • Adaptability and flexibility to accommodate changing priorities and exercise judgement in a fast-paced environment to ensure deadlines are met.
EDUCATION AND EXPERIENCE
  • Associate's degree in information technology, Computer Science, or related field. A Bachelor's degree is preferred.
  • Previous experience in application support, IT support, or a similar role.
  • Experience in the Information Technology or financial services industry, particularly within a credit union, is advantageous.
PHYSICAL REQUIREMENTS

The position requires the following physical activities within varying environmental conditions:
  • Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period.
  • Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
  • Occasional lifting, moving, or adjusting objects up to 20 pounds.
  • Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.
  • Work will be in a commercially reasonable temperature-controlled environment.
  • Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.

  • Software Support Specialist

    2 weeks ago

    St Charles, United States Vantage Credit Union Full time

    Job DetailsJob Location Admin Building - Saint Charles, MO Position Type Full Time Education Level 2 Year Degree Travel Percentage None Job Shift Day Job Category Information Technology DescriptionJOB FUNCTIONS Provide first and second-level technical support to end-users experiencing issues with software applications. Troubleshoot and diagnose software...

  • Product Support Specialist

    3 months ago

    St. Louis, United States ECI Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Technical Support Specialist

    1 week ago

    St Louis, Missouri, United States ECI Software Solutions Full time

    About ECI Software SolutionsECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. Our solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free them up to...

  • Healthcare Software Support Specialist

    1 week ago

    St Louis, Missouri, United States EndoSoft Full time

    Position Overview: The Healthcare Software Support Specialist is essential in fostering and nurturing client relationships for EndoSoft solutions. This role involves collaborating with clinical personnel and IT departments to optimize workflows utilizing EndoSoft applications and ensuring seamless integration with various electronic health systems.Key...

  • Healthcare Software Support Specialist

    1 week ago

    St Louis, Missouri, United States EndoSoft Full time

    Position Overview: The Healthcare Software Support Specialist is integral to fostering and sustaining client relationships for EndoSoft solutions. This role involves collaborating with clinical personnel and IT departments to optimize workflows utilizing EndoSoft applications and ensuring seamless integration with various electronic health systems.Key...

  • Software Support Analyst I

    7 days ago

    St Charles, United States Vantage Credit Union Full time

    Job DetailsJob Location Admin Building - Saint Charles, MO Position Type Full Time Education Level 2 Year Degree DescriptionJOB FUNCTIONS Manage tier I support for day-to-day operations of core banking platform, its processes, and its ancillary applications included below: Automation Tools Imaging Solutions Business Intelligence & Financial Performance...

  • Technical Support Specialist

    2 weeks ago

    Saint Charles, Missouri, United States Midwest Groundcovers LLC Full time

    Job OverviewMidwest Groundcovers LLC is in search of a dedicated Technical Support Specialist to enhance our IT department. This full-time role is tailored for an individual who is adept with technology, possesses strong analytical skills, and maintains a customer-focused approach. The primary responsibility will be to deliver exceptional technical...

  • IT Support Specialist

    3 days ago

    Charles Town, West Virginia, United States Hollywood Casino at Charles Town Races Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Hollywood Casino at Charles Town Races. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and guests.Key ResponsibilitiesProvide technical support and assistance to employees and guests via phone, email, and...

  • Client Relations Specialist

    2 weeks ago

    St Louis, Missouri, United States Aspire Software Full time

    About Aspire Software:At Aspire, a proud member of the ServiceTitan family, we are the foremost SaaS provider catering to the commercial landscaping, snow and ice management, and janitorial sectors. Since our acquisition by ServiceTitan, the leading software provider for trades, we have enhanced our cloud-based business management system, empowering...

  • Client Support Specialist

    2 weeks ago

    Saint Charles, Illinois, United States GCH Employee Leasing Inc. Full time

    Client Support SpecialistJoin GCH Employee Leasing Inc., a prominent player in the employee leasing sector, as a Client Support Specialist. We are looking for a skilled individual to enhance our dynamic team.Key ResponsibilitiesManage incoming client communications via phone and emailCollaborate with logistics and production teams to ensure order...

  • Software Engineer

    2 weeks ago

    St Petersburg, United States Focus School Software Full time

    Focus School Software is an established school management software company. We thrive on creating some of the most innovative features on the market today, helping educators to meet their evolving needs in classrooms, district management, state reporting compliance, and other facets of student-centered education and technology. Currently, Focus is looking...

  • IT Support Specialist

    1 week ago

    St. Augustine, Florida, United States Spicer Group Full time

    Job SummarySpicer Group is seeking a skilled and experienced IT professional to join our team as an IT Support Specialist. As a key member of our technical staff, you will be responsible for providing top-notch support to our employees, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesRespond to and resolve technical...

  • Technical Support Specialist

    5 days ago

    St Petersburg, United States Intelliswift Full time

    Job SummaryIntelliswift is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level technical support to end-users, resolving complex technical issues, and ensuring seamless service delivery.Key ResponsibilitiesProvide technical support to end-users via multiple...

  • IT Support Specialist

    2 days ago

    Saint Charles, Missouri, United States St. Charles I.T. Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at St. Charles I.T. as an intermediate-level position with opportunities for advancement. The primary focus of this role will be to provide technical support and troubleshooting for our clients, ensuring their IT systems are running smoothly and efficiently.Key...

  • IT Support Engineer

    3 months ago

    St Charles, United States Propper International Sales Full time

    IT Support Engineer Monday - Friday 8a-5p On Site location: St. Charles, MO Propper pays competitive wages based upon experience and skill set WHAT CAN PROPPER OFFER YOU? We are offering a full time, on-site position with a reasonably flexible schedule, located at our headquarters office in St. Charles, MO. This experienced IT Support Engineer position comes...

  • Legal Support Specialist

    2 weeks ago

    Saint Charles, Missouri, United States Westbrook Law Group Full time

    Position OverviewWe are looking for a dedicated legal support specialist to join our dynamic legal team at Westbrook Law Group. This role is essential in assisting our attorneys and paralegals in delivering exceptional service to our clients while ensuring the smooth operation of our office.Compensation:$16 - $19 hourlyKey Responsibilities:Perform various...

  • Desktop Support Specialist

    1 week ago

    St Louis, Missouri, United States Tata Consultancy Services Full time

    Job DescriptionWe are seeking a highly skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT infrastructure team, you will be responsible for providing technical support and maintenance for our desktop systems and infrastructure.Key Responsibilities:Desktop Support: Provide technical support and...

  • Technical Support Specialist

    3 weeks ago

    St Louis, United States Armstrong Teasdale Full time

    The Technical Support Specialist supports desktop hardware/software processes and critical business strategies by working with the installation, maintenance and repair of desktop equipment. The Specialist is responsible for the resolution of technical issues for firm personnel of all levels to ensure we are able to exceed our clients expectations. Essential...

  • Sales Support Specialist

    1 week ago

    St Louis, Missouri, United States Switzer Industries Full time

    Sales Support Specialist:Switzer Industries is seeking a Sales Support Specialist to join their team.Overview:The primary responsibility of this role is to deliver prompt and precise quotations to both existing and prospective clients. This position involves managing leads, processing orders, and ensuring follow-up on quotations. Building and maintaining...

  • Technical Support Specialist

    1 week ago

    St Louis, Missouri, United States TEKsystems Full time

    Job OverviewAs a Technical Support Specialist, you will deliver expert technical assistance and guidance on the installation, customization, configuration, or enhancement of TEKsystems' technical products and programs.Key ResponsibilitiesYour primary duties will include:Providing Tier III problem resolution via telephone, guiding users through...