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Resident Services Coordinator

1 month ago

Chicago, United States Waterton Full time
Who is Waterton?

We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor and Resident service excellence. With over 27 years of investment and property management experience, we strive to exemplify what we call Resitality®.

We're looking for a talented Resident Services Coordinator to join our team

Waterton Residential is currently seeking an energetic, professional, personable, and customer service oriented Resident Services Coordinator As Resident Services Coordinator, you willrespond to resident inquiries and concerns andprovide community information to residents. You willconduct move-in orientation to new residentsand follow up with residents following service completed in their home to ensure satisfaction. Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service.

What our ideal candidate will look like:

  • Passion for providing exceptional customer service
  • 1+ years experience in a customer service role
  • High School diploma or equivalent required
  • Strong problem solving skills
  • Valid driver’s license may be required
  • Evenings, weekends and/or holidays may be required
  • Illinois Leasing Agent license required within 120 days of hire. If applicant does not have a valid Leasing Agent or Broker license, one must be successfully obtained within 120 days of hireto remain eligible for employment.
How we will recognize and reward you:

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone’s needs including:
  • Competitive compensation and incentive program participation.
  • Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and even pet insurance.
  • Generous Paid Time Off and holiday schedules.
  • A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement.
  • Employee discounts and wellness initiatives.


Why Waterton?

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations.

Our Associates embrace and embody The Waterton Way, which serves as the roadmap for how we treat each other: Be Nice, Listen and Talk, Own It, Get It Done, and most importantly Have Fun. We look for exceptional candidates with the passion and expertise that it takes to wow every resident, guest, and investor.

We firmly believe that our superior ability to serve our customers differentiates us. We empower our Associates to think and act like an owner and use the Waterton Way to serve our residents and guests in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we callResitality®

Does this sound like you? Apply today

Waterton strongly supports diversity and inclusion in the workplace. All qualified applicants are encouraged to apply.