Resident Services Coordinator
2 months ago
Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Resident Services Coordinator – Multifamily with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at Wolf Point West. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the Wolf Point West Property Manager, while working closely with the on-site Marketing Manager, and the Hines Community Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to:
Leads by example, lives the standards and behaviors consistent with the core values and culture at Wolf Point West. Leasing activities will be expected to be performed with prospective residents such as tours, pricing conversations and reviewing residential leases. Additionally, leasing activities needed are renewal conversations with existing residents, pricing offers and generating renewal leases. Builds brand loyalty by striving to ensure every resident interaction is positive. Enthusiastically greets all residents, perspective residents, guests and visitors with a friendly face. Maintains courteous communication with the owners, residents, their guests, and vendors. Serves as a point of contact for all residents and guests. Provides dedicated concierge services for Penthouse Units as described by management. Keeps Property and Marketing Managers abreast of city-wide Concierge events to establish network and understand events impacting the community. In collaboration with Marketing Manager and Hines Community Manager, he/she will establish and nurture relationships with restaurant and shop owners to offer benefits and discounts. Provide assistance in ensuring a seamless resident move-in experience. Assists with the organization and execution of resident & community events. Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly. As the needs of each community vary, so shall the needs of the Concierge role change and alter according to those assigned by the Property Manager.
Qualifications
Minimum Requirements include:
High School Diploma or equivalent from an accredited required. Four or more years of experience in hospitality, property management, or service-related industry. Must currently hold or obtain a real estate leasing agent license for the state of IL within 120 days. Concierge experience preferred. Entrata Experience a plus. Excellent written and verbal communication skills. Flexible schedule, including nights, weekends and holidays. Pleasant phone manner. Thorough knowledge of local attractions and destinations.
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.
¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
-
Resident Services Coordinator
2 months ago
Chicago, United States Waterton Full timeWho is Waterton?We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor and Resident service excellence. With over 27...
-
Resident Service Coordinator
2 months ago
Chicago, United States HHDC Full timeJob DescriptionJob DescriptionSUMMARYThe Resident Services Coordinator (SC) works to empower residents to be as self-sufficient as possible. The SC will provide information and referrals that focuses on housing success, crisis intervention, employment, education, and health and safety. The SC maintains a mutually respectful collaborative relationship with...
-
Resident Service Coordinator
3 months ago
Chicago, United States HHDC Full timeJob DescriptionJob DescriptionSUMMARYThe Resident Services Coordinator (SC) works to empower residents to be as self-sufficient as possible. The SC will provide information and referrals that focuses on housing success, crisis intervention, employment, education, and health and safety. The SC maintains a mutually respectful collaborative relationship with...
-
Resident Services Coordinator
2 months ago
Chicago, United States Crescent Heights Full timeJob DescriptionJob DescriptionJob Title: Resident Services CoordinatorDepartment: Resident ServicesFLSA Status: Non-Exempt ABOUT NEMA CHICAGO:Brought to you by Crescent Heights®, NEMA is a lifestyle apartment brand inspired by each city it calls home. Thoughtful design; extensive amenity collections; and personalized, tech-powered service are at the core of...
-
Resident Services Coordinator
2 months ago
Chicago, IL, United States Waterton Full timeWho is Waterton?We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor and Resident service excellence. With over 27...
-
Resident Coordinator
1 month ago
Chicago, Illinois, United States Optima, Inc Full timeAs a Resident Coordinator, you will focus on delivering 5-star service through resident customer service, strategize innovative ideas for resident retention, and grow your knowledge of real estate.Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona.For more than 40 years, we have been...
-
Director of Resident Services
3 weeks ago
Chicago, United States Peak Properties Full time $75,000 - $85,000Job DescriptionJob DescriptionJob Title: Director of Resident Services Reports to: Vice President of Scattered-Site ManagementJob Overview: The Director of Resident Services reports to the VP of Scattered-Site Management and oversees the Peak Properties Departments or applicant leasing & screening, resident management/ maintenance service requests,...
-
Resident Coordinator
3 months ago
Chicago, United States Optima, Inc. Full timeJob DescriptionJob DescriptionPosition Brief – Resident Coordinator - Optima Signature Are you driven? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Resident Coordinator, you will focus on delivering 5-star service through resident customer service, strategize innovative ideas for resident retention, and grow your knowledge...
-
Resident Coordinator
1 month ago
Chicago, United States Optima, Inc Full timeAs a Resident Coordinator, you will focus on delivering 5-star service through resident customer service, strategize innovative ideas for resident retention, and grow your knowledge of real estate.Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona.For more than 40 years, we have been...
-
Resident Engagement Coordinator- Chicago, IL
22 hours ago
Chicago, United States Better Tomorrows Full time $25 - $27Job DescriptionJob DescriptionPosition Description: Better Tomorrows is a mission-focused not for profit organization. We are working to alleviate poverty by providing programs, supportive services, and case management to over 26,000 residents of affordable housing in more than 100 communities across the nation and in Hawaii and the Virgin Islands.We are...
-
Resident Engagement Coordinator- Chicago, IL
2 months ago
Chicago, United States Better Tomorrows Full timeJob DescriptionJob DescriptionPosition Description: Better Tomorrows is a mission-focused not for profit organization. We are working to alleviate poverty by providing programs, supportive services, and case management to over 26,000 residents of affordable housing in more than 100 communities across the nation and in Hawaii and the Virgin Islands.We are...
-
Resident Coordinator
3 months ago
Chicago, United States Ivy Residences Full timeJob DescriptionJob DescriptionPOSITION: Resident Services Coordinator (Full-time, Non-Exempt)DIRECT REPORT: Property ManagerJOB DESCRIPTIONThe Resident Services Coordinator is responsible for assisting the Property Management team in maintaining all aspects of property operations, but with a concentration on the resident relations, resident support, resident...
-
Apprenticeship & Residency Program Coordinator
3 months ago
Chicago, United States Urban Growers Collective Full timeUrban Growers Collective is a Black and women-led non-profit farm in Chicago, Illinois working to build a more just and equitable local food system. We aim to address the inequities and structural racism that exist in the food system and in communities of color. Rooted in growing food, our mission is to cultivate nourishing environments which support health,...
-
Apprenticeship & Residency Program Coordinator
3 months ago
Chicago, United States Urban Growers Collective Full timeJob DescriptionJob DescriptionUrban Growers Collective is a Black and women-led non-profit farm in Chicago, Illinois working to build a more just and equitable local food system. We aim to address the inequities and structural racism that exist in the food system and in communities of color. Rooted in growing food, our mission is to cultivate nourishing...
-
Social Services Coordinator
1 day ago
Chicago, Illinois, United States Elevate Care Chicago North Full timeAbout the Role:Elevate Care Chicago North is seeking a highly skilled and compassionate Social Services Coordinator to join our team. As a key member of our interdisciplinary team, you will play a vital role in ensuring the social, emotional, and psychological well-being of our residents.Key Responsibilities:Develop and Implement Social Services Programs:...
-
Client Services Coordinator
4 days ago
Chicago, Illinois, United States CJE SeniorLife Full timePosition OverviewThe role of the Service Coordinator is vital in ensuring that residents receive the necessary support and resources to enhance their quality of life. This position involves a variety of responsibilities aimed at assessing and addressing the needs of our residents.Key ResponsibilitiesAssessment and Evaluation: Conduct thorough evaluations...
-
Director of Resident Experience Services
1 week ago
Chicago, United States Bozzuto Full timeAs the Director of Resident Experience Services, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You...
-
Client Services Coordinator
4 days ago
Chicago, Illinois, United States CJE SeniorLife Full timePosition Overview:The role of the Service Coordinator is pivotal in ensuring that residents receive the necessary support to thrive in their living environment. This position involves a variety of essential duties aimed at enhancing the quality of life for our clients.Key Responsibilities:Conduct initial assessments within the first two weeks of a new...
-
Residential Services Coordinator
4 days ago
Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full timeJob OverviewKey Responsibilities:The Residential Services Coordinator plays a pivotal role in delivering exceptional front office service while supporting the Residential Tower Manager. This position serves as a primary contact for customer service inquiries related to owners, residents, and their guests within the residential tower, particularly in elevated...
-
Residential Services Coordinator
4 days ago
Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full timeJob OverviewKey Responsibilities:The role of the Residential Services Coordinator involves delivering exceptional front office service while supporting the Residential Tower Manager. This position serves as a primary contact for customer service, addressing the needs of owners, residents, and their guests within the residential tower, particularly in...