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Supervising Housing Specialist

2 months ago

Bronx, United States Neighborhood Association Inc Full time
Title: Supervising Housing Specialist

Reports to: Assistant Director of Housing Services

Status: Exempt

Division: Housing Services

Location: Bronx

Summary:

The successful candidate will be responsible to provide housing services to help clients understand and overcome personal or social issues affecting their housing. The Supervising Housing Specialist will cooperate with staff across all work sites to develop service plans for clients to ensure permanent and stable housing and access to community sources. The Supervising Housing Specialist will be encouraged to be cross trained and have an understanding of the job functions within the Housing Department.

Responsibilities:

The Supervising Housing Specialist is responsible for, but not limited to:

Management:
  • Provide direct supervision to the Housing Specialists of their office site
  • Act as the liaison between the Assistant Director and Housing Specialists
  • Support the Assistant Director in overseeing the daily functions of a specific housing service site, ensuring smooth operations and create a positive work environment and promoting a culture of excellence within the team.
  • Collaborate and coordinate with Site Assistant Director with training of all new Housing Specialist.
  • Provide mentorship to Housing Specialists, offering guidance, support, and expertise to foster their professional growth and ensure consistent high-quality performance within the team.
  • Collaboratively support the Assistant Director by conducting employee supervisions and annual performance evaluations, while also offering recommendations for improvement initiatives.
  • Support the Assistant Director in effectively overseeing caseloads during staff coverage or shortages, ensuring timely and accurate completion of tasks, maintaining quality standards, and providing necessary support to colleagues as needed.
  • Refer complex employee development or disciplinary matters to the Assistant Director for further escalation.
Housing Services:
  • Efficiently manage a limited caseload, focusing on complex client cases requiring specialized knowledge or requiring supervisory intervention.
  • Collaborate with program participants to develop service plans that correlate with resolving presenting problems and obstacles to maintaining housing stability.
  • Assist in client intake, service planning, advocacy, and referral services in the absence of a case manager.
  • Maintain weekly or bi-weekly contact with clients to follow-up on service plan
  • Maintain records monitor case progress and enter case related information into Legal Server Database
  • Conduct and/or participate in housing related activities and workshops
  • Assist participants with obtaining and reinstating benefits
  • Assist participants in identifying financial resources
  • Advocate and submit applications for rental assistance grants through charitable organizations
  • Compile and submit packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals
  • Make appointments with landlords and other housing agents to ensure individuals have housing leads in the event relocation from current housing is required
  • Work collaboratively with legal services staff to identify client readiness on legal proceedings
  • Treat all clients, visitors and employees with kindness, respect and dignity
  • Enforce facility rules and regulations to maintain compliance
  • Attend staff meetings and serve on committees as required
  • Maintain confidentiality and professionalism
  • Time management and prioritization
  • Maintain awareness of new trends and development in social services and related fields
  • Perform general clerical duties
Professional & Personal Qualifications
  • Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience
  • Associate degree in Human Service, or related field with 4+ years of direct social service experience
  • High School Diploma/General Equivalent Diploma with 8 plus years of direct social service experience
  • Knowledgeable of the plight of the homeless and special needs populations
  • Knowledgeable of case work/case management methodologies
  • Commitment to the mission of the NAICA, Inc.
  • Proven ability to work collaboratively well with diverse groups
  • Proven ability to handle multiple tasks effectively under pressure
  • Strong organizational skills, detail-oriented, and efficient
  • Maturity, integrity, and sound judgment
  • Physical Demands and Working Environment
    • The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending
    • Able to adjust to changes conditions
    • Lift and/or carry up to 25 pounds