Sr. Service Desk Tech.

4 weeks ago

Duluth, United States Neptune Full time
Position Summary

  • The primary purpose of this job is to provide helpdesk support to non-manufacturing users as well as
    other employees. The technician will be responsible for help desk phone and email routing, ticket
    escalation, and will support Help Desk ticketing system. Includes troubleshooting and repairing
    hardware and software issues as well as doing research on issues as needed. This includes
    troubleshooting printer, computer, hardware, and software issues as well as ordering, staging, and
    installing new printers and computers as needed. Installs, troubleshoots, repairs, and replaces VOIP
    phones and mobile devices. Basic network troubleshooting and repair. Creating and installing ethernet
    cables. Terminating cables and working with the Network Administrator to resolve problems on the
    wired and wireless networks
Objectives:
  • Provide helpdesk support to non-manufacturing users as well as other employees. Leading help
    desk phone and email routing, ticket escalation, and can support Help Desk ticketing system
    support.
  • Troubleshooting and repairing hardware and software issues as well as doing research in issues
    as needed.
  • Troubleshooting printer, computer hardware and software issues as well as ordering, staging,
    and installing new printers and computers as needed.
  • Supporting desk phones and mobile devices. Incudes setup, troubleshooting and repair. Installs,
    troubleshoots, repairs, and replaces VOIP phones and mobile devices.
  • Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating
    cables and working with the Network Administrator to resolve problems on the wired and
    wireless networks.
  • Must be able to lift objects that wight 50 pounds on their own.
Requirements

Education/Experience:
  • Typically requires a bachelor's degree (or international equivalent) and 6+ years of relevant
    experience.
Preferred Qualifications:
  • Bachelor’s degree in MIS, Computer Science, or related field.


Travel Requirements: Typically requires overnight travel less than 10% of the time.

Location: Tallassee, AL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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