Senior Service Desk Technician

4 weeks ago


Duluth, Minnesota, United States Neptune Full time
Job Summary

The Senior Service Desk Technician will provide technical support to non-manufacturing users and other employees. This role involves help desk phone and email routing, ticket escalation, and supporting the Help Desk ticketing system. The successful candidate will troubleshoot and repair hardware and software issues, as well as conduct research as needed. This includes troubleshooting printer, computer, hardware, and software issues, as well as ordering, staging, and installing new printers and computers as needed. The role also involves installing, troubleshooting, repairing, and replacing VOIP phones and mobile devices. Basic network troubleshooting and repair are also required. The ideal candidate will be able to lift objects weighing up to 50 pounds on their own.

Key Responsibilities
  • Provide technical support to non-manufacturing users and other employees
  • Help desk phone and email routing, ticket escalation, and supporting the Help Desk ticketing system
  • Troubleshoot and repair hardware and software issues
  • Conduct research as needed
  • Install, troubleshoot, repair, and replace VOIP phones and mobile devices
  • Basic network troubleshooting and repair
Requirements
  • Bachelor's degree (or international equivalent) and 6+ years of relevant experience
  • Typically requires overnight travel less than 10% of the time
Preferred Qualifications
  • Bachelor's degree in MIS, Computer Science, or related field
Location

Tallassee, AL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.



  • Duluth, Minnesota, United States WEG Full time

    About the Role:WEG Electric Corp. is seeking a skilled IT Service Desk Analyst to join our team. As a key member of our Information Technology department, you will be responsible for providing infrastructure and system support services to WEG Group companies in the US. Our mission is to deliver efficient and cost-effective solutions and services to our...


  • Duluth, Minnesota, United States WEG Full time

    About the RoleWe are seeking an IT Service Desk Analyst to join our team at WEG Electric Corp. The successful candidate will provide support and maintenance to hardware, software, and system problems by researching and troubleshooting reported issues using available information and resources.Key ResponsibilitiesField incoming support requests to the Service...


  • Duluth, Minnesota, United States European Service Center Full time

    Auto Mechanic Job SummaryEuropean Service Center, a leading provider of European automotive repair services, is seeking a skilled Automotive Technician to join our team. As a key member of our team, you will be responsible for servicing, repairing, and diagnosing cars brought into our shop. We are looking for a candidate with a background in automotive care,...


  • Duluth, Minnesota, United States Bridgestone Americas Full time

    **About the Role**Bridgestone Americas is seeking a skilled Automotive Senior Technician to join our team. As a key member of our team, you will be responsible for diagnosing and repairing complex automotive issues, while providing exceptional customer service and leading a team of technicians to achieve high levels of customer satisfaction.**Key...


  • Duluth, Minnesota, United States WEG Electric Corp. Full time

    About the RoleWEG Electric Corp. is seeking an IT Service Desk Analyst to join our team. As a key member of our Information Technology department, you will be responsible for providing support and maintenance to hardware, software, and system problems.Key ResponsibilitiesField incoming support requests to the Service Desk and resolve or escalate problems...


  • Duluth, Minnesota, United States WEG Electric Corp. Full time

    About the Role:WEG Electric Corp. is seeking a skilled IT Service Desk Analyst to join our team. As a key member of our Information Technology department, you will be responsible for providing top-notch support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities: Field incoming support requests and resolve or escalate...

  • Front Desk Ambassador

    4 weeks ago


    Duluth, Minnesota, United States Country Inn & Suites Full time

    Front Desk RepresentativeAre you a customer service enthusiast looking for a dynamic opportunity in hospitality? Country Inn & Suites in Duluth, MN, US is seeking a Front Desk Representative to join our team. With a competitive hourly salary of $16-$18, you'll be part of a welcoming environment dedicated to delivering exceptional guest experiences. As the...

  • Front Desk Supervisor

    3 weeks ago


    Duluth, Minnesota, United States Sheraton Duluth Hotel Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Sheraton Duluth Hotel. As a Front Desk Supervisor, you will be responsible for the overall operation of the Front Desk and ensuring that all guests are welcomed and served in an efficient and courteous manner.Key...


  • Duluth, Minnesota, United States Country Inn & Suites Full time

    Job Title: Front Desk RepresentativeJob Summary: We are seeking a Front Desk Representative to join our team at Country Inn & Suites in Duluth, MN. As the face of our hotel during evening hours, you will play a vital role in ensuring guest satisfaction and operational efficiency.Responsibilities:* Greet guests with a warm and friendly demeanor as they arrive...


  • Duluth, Minnesota, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.Key Responsibilities:Assist guests with a high level of courtesy...

  • Front Desk Supervisor

    4 weeks ago


    Duluth, Minnesota, United States Sherman Associates Full time

    Job DescriptionAt Sherman Associates, we're seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Sheraton Duluth Hotel. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key Responsibilities:Welcoming and serving...


  • Duluth, Minnesota, United States WEG Full time

    About the RoleWEG Electric Corp. is seeking an IT Service Desk Support Specialist to join our team. As a key member of our Information Technology department, you will provide technical support and maintenance to hardware, software, and system problems. Your primary responsibilities will include fielding incoming support requests, resolving or escalating...


  • Duluth, Minnesota, United States Incremedical Therapy Solutions LLC Full time

    Front Desk Medical Receptionist Job DescriptionAt Incremedical, we're seeking a highly organized and customer-focused Front Desk Medical Receptionist to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional patient care and administrative support.Key Responsibilities:Provide warm and welcoming greetings to...

  • Front Desk Associate

    4 weeks ago


    Duluth, Minnesota, United States Sheraton Duluth Hotel Full time

    Job SummaryThe Front Desk Associate is a key member of our hotel team, responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Register and book guests, verifying reservation and credit informationProcess all guest transactions, including payments and retail salesProvide accurate and...


  • Duluth, Minnesota, United States Visionaire Partners Full time

    Customer Service RepresentativeAt Visionaire Partners, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.Responsibilities:Answering incoming calls, texts,...


  • Duluth, Minnesota, United States Atlas Toyota Material Handling, LLC Full time

    Job DescriptionWe are seeking a skilled Field Service Technician to join our team at Atlas Toyota Material Handling, LLC. As a Field Service Technician, you will be responsible for diagnosing and repairing Toyota and other makes of lift-trucks and heavy-duty material handling equipment. You will also conduct preventative maintenance on customer forklifts and...


  • Duluth, Minnesota, United States Atlas Toyota Material Handling, LLC Full time

    Join Our Team as a Field Service TechnicianWe are currently hiring a full-time Field Service Technician to service the Hudson area. The ideal candidate will live within a one-hour radius of the Hudson area and be willing to travel as needed.As a Field Service Technician at Atlas Toyota Material Handling, you will be responsible for diagnosing and repairing...


  • Duluth, Minnesota, United States Atlas Toyota Material Handling, LLC Full time

    Join Our Team as a Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Atlas Toyota Material Handling, LLC. As a Field Service Technician, you will be responsible for diagnosing and repairing Toyota and other makes of lift-trucks and heavy-duty material handling equipment.Key Responsibilities:Diagnose and repair...


  • Duluth, Minnesota, United States Atlas Toyota Material Handling, LLC Full time

    Join Our Team as a Field Service TechnicianWe are currently hiring a full-time Field Service Technician to service the Hudson, WI area. The ideal candidate will live within a one-hour radius of the Hudson area and be willing to travel as needed.Atlas Toyota Material Handling, LLC is an authorized Toyota Forklift Dealer committed to providing quality service,...


  • Duluth, Minnesota, United States Atlas Toyota Material Handling, LLC Full time

    Join Our Team as a Field Service TechnicianWe are currently hiring a full-time Field Service Technician to service the Hudson, WI area. The ideal candidate will live within a one-hour radius of the Hudson area and be willing to travel as needed.Atlas Toyota Material Handling, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to...