Senior Service Desk Technician
4 weeks ago
The Senior Service Desk Technician will provide technical support to non-manufacturing users and other employees. This role involves help desk phone and email routing, ticket escalation, and supporting the Help Desk ticketing system. The successful candidate will troubleshoot and repair hardware and software issues, as well as conduct research as needed. This includes troubleshooting printer, computer, hardware, and software issues, as well as ordering, staging, and installing new printers and computers as needed. The role also involves installing, troubleshooting, repairing, and replacing VOIP phones and mobile devices. Basic network troubleshooting and repair are also required. The ideal candidate will be able to lift objects weighing up to 50 pounds on their own.
Key Responsibilities- Provide technical support to non-manufacturing users and other employees
- Help desk phone and email routing, ticket escalation, and supporting the Help Desk ticketing system
- Troubleshoot and repair hardware and software issues
- Conduct research as needed
- Install, troubleshoot, repair, and replace VOIP phones and mobile devices
- Basic network troubleshooting and repair
- Bachelor's degree (or international equivalent) and 6+ years of relevant experience
- Typically requires overnight travel less than 10% of the time
- Bachelor's degree in MIS, Computer Science, or related field
Tallassee, AL
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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