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Technical Support Specialist

2 months ago

Salem, United States Manpower Group Inc. Full time

Job Title: Technical Support Specialist

Location: Salem, Oregon (On-Site Only)

Hourly Pay Rate: $17.00

Position Type: Full-Time (40 hours/week, potential for OT)

Hours: 5AM-7PM, 7 days/week (flexibility required)

Job Summary: We are seeking a Technical Support Specialist to provide operational and technical assistance to end users of Onity hospitality and commercial products. The ideal candidate will have experience with hardware and software systems, basic SQL scripting, and a background in customer support.

Key Responsibilities:

  • Set up hardware and software systems; read and edit SQL scripts; work with databases (scripts, queries, stored procedures, QA).

  • Provide technical support via phone and email, resolving issues promptly while maintaining a professional and courteous demeanor.

  • Develop and maintain an in-depth knowledge of electronic products, billing processes, and database applications related to the dial-in process.

  • Follow established procedures to ensure uniform support and customer satisfaction.

  • Manage outbound calling schedules and respond to emergency requests timely.

Qualifications:

  • Minimum of 1 year of experience in Technical Support, Call Center, or Help Desk roles.

  • Basic knowledge of IP Networking and Windows PC systems (Windows 7-10).

  • Familiarity with SQL Database reading and editing preferred.

  • Must be available to work weekends and evenings.

  • Strong listening skills and the ability to communicate effectively over the phone.

  • Detail-oriented with strong record-keeping skills.

  • Ability to quickly learn and adapt to new technologies.

If you have a passion for technology and enjoy helping others, we encourage you to apply

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.