Technical Support Specialist

1 month ago


Salem, Virginia, United States nLeague Full time

Job Title: Technical Support

Location: Salem, VA

Duration: 12 Months

Client: VDOT

Job Id: (746406)

*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Job Summary:

We are seeking a skilled Technical Support professional to join our team at nLeague. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients in the Salem District.

Key Responsibilities:

  • Provide technical support and assistance to field staff with new technology and devices.
  • Work with staff to be innovative with technology to perform daily job functions.
  • Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
  • Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
  • Ability to communicate effectively verbally and in writing with individuals and groups.
  • Experience working with help request tracking and reporting tools.
  • Strong Customer Service skills that include a customer first attitude.
  • Position is responsible for agency-specific end user support throughout Salem District VDOT.
  • Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
  • Troubleshoot hardware and software issues.

Requirements:

  • Valid driver's license and clear driving history.
  • Ability to work onsite daily M-F 8-5pm.
  • Local to the Roanoke/Salem, VA area.


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