Technical Support Specialist
1 month ago
Job Title: Technical Support
Location: Salem, VA
Duration: 12 Months
Client: VDOT
Job Id: (746406)
*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Job Summary:
We are seeking a skilled Technical Support professional to join our team at nLeague. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients in the Salem District.
Key Responsibilities:
- Provide technical support and assistance to field staff with new technology and devices.
- Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a customer first attitude.
- Position is responsible for agency-specific end user support throughout Salem District VDOT.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Requirements:
- Valid driver's license and clear driving history.
- Ability to work onsite daily M-F 8-5pm.
- Local to the Roanoke/Salem, VA area.
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