Technical Support Specialist I

2 months ago

Salem, Oregon, United States Generis Tek Inc Full time
Contact Information:
To explore this exciting opportunity, please reach out to our Talent Acquisition Specialist.

Position Overview:
We are currently seeking a Technical Support Specialist for our client. This role is essential in providing internal service desk support services.

Role Details:
Position: Technical Support Specialist
Location: Onsite
Contract Duration: 6+ months
Compensation: $17/hr. on W2

Job Responsibilities:
The primary objective of this role is to deliver comprehensive support for end-user technology. This includes the setup, configuration, and ongoing administration of devices such as desktop computers, laptops, mobile phones, and software applications. As a customer service-oriented position, frequent interaction with users is necessary to troubleshoot issues, provide assistance, and communicate resolutions effectively.

User Support:
  • Deliver level 1 and occasional level 2 support for end-user technology, including hardware, software, and peripherals.
  • Respond promptly to user-reported technology issues to ensure efficient support.
  • Gather additional information to fully understand problems and ensure users feel acknowledged.
  • Analyze and resolve issues when possible to meet user needs.
  • Document issue details and troubleshooting steps to build a knowledge base and support reporting metrics.
  • Manage workload independently and communicate expected resolution timelines.
  • Identify next steps for resolution and escalate issues as necessary.
  • Engage with vendors for troubleshooting and support as needed.
  • Assist in technical training to prepare staff for changes and effective tool usage.
  • Provide expertise and act as a change champion within the organization.
  • Diagnose and troubleshoot technical and business process issues efficiently.

Operational Duties:
  • Monitor end-user technology to address performance, security, or usability concerns.
  • Configure, install, and maintain technology to ensure compliance with standards.
  • Assist in maintaining an inventory of IT assets to support informed decision-making.

Development Responsibilities:
  • Contribute to the creation of user training materials and manuals.
  • Support the refinement of installation processes for efficient deployment of systems.
  • Research and recommend technology solutions to meet business needs.
  • Assist in identifying appropriate technology solutions by evaluating industry products and standards.

About Generis Tek:
Generis Tek is a boutique IT and professional staffing firm based in Chicagoland. We specialize in providing both contingent labor and permanent placement services to various clients nationwide. Our philosophy centers on delivering long-term value and fostering lasting relationships with our clients, consultants, and employees. Our success is rooted in understanding our clients' specific needs and collaborating closely with our consultants to ensure the right fit for all parties involved.

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