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Senior Engagement Manager

4 months ago

Dallas, United States Protagona Full time

The Professional Services team delivers a wide range of cloud projects for clients and business partners. As a key contributor to the technical delivery team, a Senior Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery and will be responsible for managing multiple complex cloud projects concurrently. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to the Senior Engagement Manager’s role.

Responsibilities:

  • Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
  • Identify, mitigate, or escalate delivery risks and issues
  • Provide regular status updates to stakeholders, maintain effective communication with leadership to keep them aware of critical issues and action plans
  • Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
  • Build and maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery
  • Develop domain and technical knowledge to understand implementation details and concepts in order to facilitate conversations with stakeholders
  • Maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery

Desired Skills & Experience:

  • At least 3 years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery / consultancy environment  
  • At least 3 years of hands-on Agile experience, acting as Scrum Master
  • Extensive knowledge of project management disciplines, methodologies, best practices, and tools
  • Customer-facing consulting experience or experience delivering technology services projects
  • Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
  • Technical background (software development/engineering, database/system design, IaaS)
  • Self-starter with results oriented, proactive management approach
  • Ability to learn on the job quickly and desire to develop expertise in AWS 
  • Ability to work in a fast-paced consulting environment and collaborate effectively as a team member