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Service Coordinator

1 month ago

Bloomington, United States DH Pace Full time

DH Pace Company, Inc. in Bloomington, IL, is seeking to hire aService Coordinator/Dispatcherwho will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you

Primary job functions:

  • Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
  • Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
  • Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
  • Assist with billing paperwork and meeting customer billing document requirements
  • Create and maintain service tickets to ensure service dates are met.
  • Work with estimating team to provide service quotes when required.
  • Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
  • Other responsibilities as assigned
Qualifications:
  • Experience using Microsoft Office Suite
  • Experience in the door industry is a plus but not required.
  • Experience in a dispatch or other high volume administration field is a plus.
  • Must have excellent communication skills and focused on customer service.
  • Must have good time management skills, be organized and have the ability to multi-task.
  • Represent the company in a professional manner
Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:
  • Medical, dental, and vision options: Available on the 1stday of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1styear; 16 days accrued during your 2ndyear
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more


Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)