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Senior Account Manager

2 months ago

Chapel Hill, United States CData Software Full time

In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.

CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems - on-premises or in the cloud.

CData is a global company, headquartered in Chapel Hill, NC with about 400 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.

Senior Account Manager

Account Managers' main responsibility will be managing existing OEM partner accounts within our OEM Partnerships division, ensuring the mutual success of the partnership. In this role, you will be charged with identifying and closing sales opportunities with the partners you manage, such as contract renewals and up-sells. You will carry a growth and renewal quota.

Additionally, you will provide a high level of quality of service to our partners. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with Client Services and Technical Support departments to ensure complete customer satisfaction and meet sales objectives.

Location(s):Remote

Key Duties & Responsibilities:

Responsibilities include but are not limited to:

  • Call on existing OEM partners in an effort to meet and exceed individual and department revenue expectations
  • Identify and close sales/business development opportunities such as renewals, but also growing accounts through up-sells
  • Pursue relationships with key decision-makers across partner organizations to aid in the growth of the CData footprint within each account
  • Collaborate with other divisions across the Company, including Client Services, OEM New Business Sales, and OEM Technical Support teams to ensure complete customer satisfaction with CData and to ensure successful adoption of CData software
  • Ensure customer issues are acknowledged and resolved in a timely manner
  • Develop and actively pursue list of targeted Key Accounts and create individual plans of action to support partnership health
  • Accurately forecast sales opportunities via pipeline report
  • Monitor and report sales activity within the system
  • Monitor and report At Risk accounts
  • Ensure that all accounts remain in good standing through consistent follow up and communication
  • Develop/update account plans at a minimum of twice annually
Qualifications:
  • Bachelor's degree is required (strong academic performance is desired)
  • Minimum 7 years of proven customer facing, inside sales and account management experience (with revenue generation) in the software or related industry*
  • At least 1 year of recent experience managing accounts of large (e.g Fortune 2000) clients
  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
  • Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, closing/negotiating contracts, operation/process flow, and product function
  • Demonstrated track record of exceeding expectations against revenue goals
  • Moderate level of technical expertise (from a usability standpoint) and an interest in technology
  • Ability to pick up and maintain technical product knowledge quickly
  • Excellent verbal and written communication skills
  • High degree of computer literacy is a must
  • Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
  • Experience working in the Data Connectivity and with OEM partnership programs a plus
Benefits
  • 11 Paid Holidays
  • 20 Days of PTO
  • Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
  • HSA with Company Contribution
  • Employee Assistance Program
  • 401k with 6% Immediately Vested Company Match
  • Professional development opportunities


CData is not currently registered as an employer in the following states, and therefore, applicants from these states will not be considered: Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Oregon, Rhode Island, Vermont, West Virginia, and Wyoming.

CData Software is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.