Global Program Manager

5 days ago

Seattle, United States JLL Full time

At this company, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. Are you excited about taking on the responsibility of supporting a best-in-class travel program for Tech Company employees? If so... we are currently seeking an experienced and dynamic Account Manager to bring their leadership and expertise to support the Global Travel and Events organization. The Account Manager provides leads the recruiting, staffing, performance management, budgeting and administrative support for outsourced contractors supporting the Global Travel and Events Team. The program acts as a liaison between the Global Travel and Events Program leadership, serving as a single voice for the enterprise with overall responsibility for resource support in alignment with key initiatives to the broader corporate strategy and vision. Oversees partnerships with internal stakeholders and 3rd party operational teams to drive program goals and key projects and initiatives. Deploys appropriate SLAs, KPIs and data-driven insights to support service delivery, cost avoidance and process improvements. Build relationships with key stakeholders and event owners to assess internal customer needs and develop program capabilities in service, technology and data to drive program adoption. Essential Duties and Responsibilities Responsible for recruiting, staffing, performance management, budgeting and administrative support for outsourced contractors supporting the Global Travel and Events Team. Point person for escalations and issue resolution. Takes part in customer program requirement planning to include gap analysis, resource management strategy and budgeting, coordination of internal implementation team members, and timely program delivery. Build and maintain strong internal relationships with key stakeholders across the organization (e.g. risk management, finance, procurement, legal and technology teams. Design and develop strategic plans, roadmaps, budget and resource planning; working closely with leadership to align to broader strategies. Drive proactive stakeholder management/change management initiatives that result in increased adoption of services and strategies. Build a collaborative relationship with Global Travel and Event program management team to share and leverage best practices and drive innovation. Ensures that quality processes and tools are incorporated into all daily activities to drive process efficiencies, standardization and optimization. Investigates and resolves business partner issues/problems. Primary enterprise SME and contact for program management support for Global Travel and Events team. Skills Strategic and creative thinker Highly developed problem-solving skills Excellent written, verbal and interpersonal communication skills Strong financial acumen for budget management skills Vendor/supplier management Proficient with Microsoft Office (Word, Excel, PowerPoint), SharePoint and project management tools Understands travel and events technologies and ecosystems. Strong influencing skills and presentation skills Abilities Ability to effectively manage multiple projects Data and process driven Innate attention to detail Team oriented, customer-centric, results and deadline-driven Sets priorities and able to work in a fast-paced, multi-project environment Takes ownership and proactively find solutions and resolve issues Acts with a sense of urgency and calm under pressure Ability to work independently and autonomously Experience and Qualifications Bachelor's Degree or equivalent work experience required 5+ years of experience with a large travel program management required 5+ years of experience in RFI/RFP and contract negotiations required 5+ years of management experience preferred Proven track record of

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