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Account Manager

4 months ago

Santa Clarita, United States CDW Full time

The CDW Canada Account Manager - PSCC is responsible for making outbound sales calls regarding partner campaigns. Sample tasks for this job include but are not limited to prospecting for new customers, cold-calling new and existing customers; managing and updating opportunity pipeline; interacting with customers by phone and email to provide product information; taking orders; providing order status updates; responding positively to difficult or upset customers; navigating within multiple departments and applications to find and view customer account details; and communicating effectively while taking care of the customer’s needs.  The Account Manager-PSCC’s primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all CDW’s new and existing customers.

Key Areas of Responsibility

·        Support outbound calling campaigns for partner initiatives.

·        Cold-calling new and existing customers to uncover opportunities with designated partners.

·        Pitching CDW’s and our partner’s value proposition to customers.

·        Working collaboratively with our sales organization to sell partner solutions.

·        Promptly identify, research, and resolve inquiry requests using tools and product knowledge provided by CDW.

·        Administer and foster a positive and professional working relationship with internal departments including Customer Solutions, and other sales segments.

·        Meet or exceed assigned sales quotas and ensure other performance goals are met.

·        Continuously develop and enhance sales skills, system skills, technical skills, and customer service skills through on-going training.

·        Sell additional services by recognizing opportunities to up-sell accounts.

·        Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity.

Required Skills

  • Possesses excellent verbal communication skills – vocabulary and articulation.

·        Basic computer skills – experience with Microsoft preferred.

  • Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
  • Ability to achieve success individually and as part of a team in a highly structured and regulated work environment.
  • Persistence combined with a positive attitude and approach to work and others – self-motivating work style.
  • Ability to solve problems and resolve conflict directly in multiple communication channels.
  • Mature, positive, and collaborative interpersonal skills