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Service Business Development Representative

2 months ago

Goose Creek, United States Stokes Automotive Group Full time
  • Schedules service appointments and maintains the service schedule.
  • Makes service follow up calls ensuring customer satisfaction.
  • Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
  • Has thorough knowledge of all dealership products and services.
  • Satisfies the transportation needs of customers.
  • Directs customers to product information resources, including those available on the Internet.
  • Assists customers in selecting services.
  • Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifiescustomers that their messages have been forwarded to the appropriate personnel for prompt attention.
  • Coordinates promotions with other dealership promotions and advertising.
  • Maintains an ongoing customer database to capture repeat business.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Attends service meetings.
  • Maintains professional attitude.
Requirements
  • One to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.